Building a bespoke training course for your business

Building a bespoke training course for your business

When we were creating our training courses at Welcome to Excellence we never wanted to just offer those straightforward courses that suit all customers and all industries. That’s why we have an option…



Lack of Foresight Holding Back Higher Customer Service Standards

Lack of Foresight Holding Back Higher Customer Service Standards

For any business to become the best in their sector it is important to have values that guide you to that end. You want to hire the highest quality of staff, use the latest equipment, and produce goods and services that no one else can match. Customer service…


Focus on the Customer

Focus on the Customer and Word of Mouth will Propel Your Company Forward

Customer advocacy is a way of looking after your customers at all times, with the end game of retaining customers and ensuring that they help with marketing your business through word of mouth recommendations. In today’s society there is so much scope…


Increasing customer engagement

Increasing customer engagement

Building customer loyalty takes time and if you really want to be known amongst the top companies within your sector you have to pay attention to careful and considered growth in terms of how you deliver your customer service, and how you develop the customer service tactics for your staff.

There…


Dealing with customer complaints

No matter how good you are as an individual, or how well prepared your company is, there will come a time (quite regularly) where you have to face customer complaints or queries about your product and/or service. Dealing with customer complaints successfully and effectively is one of the key components of a great customer service agent. 

Learning how…


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