Carlisle Businesses Achieve Excellence

Carlisle Nine local bed and breakfast providers each received the prestigious Welcome to Excellence plaques to show their commitment to training and world class customer service.

As part of a Carlisle Renaissance initiative, Carlisle City Council worked with Cumbria Tourism to deliver a programme of customer care training together with one to one business advice.

All the participants felt they benefited from the Welcome to Excellence programme as it enabled them to take a step back and look at their customer service and share their thoughts and ideas with other small business owners. All too often, small B & Bs can feel isolated and they welcomed the chance to update their knowledge and ensure that they were offering first class service to their guests.

Photo shows the Mayor of Carlisle, Cllr Jacquelyne Geddes.

Successful businesses were:

Blanche Tiffin, Aaron House, Carlisle
Rachel Perry, Angus House, Carlisle
Margaret Sutton, Cherry Grove, Carlisle
Owen Taylor, Low Moor Head Developments, Longtown
Ann Thompson, Low Rigg Farm, Brampton
Susan Grice, Newtown Farm, Irthington
Kath Watson, The Lodge, Hayton
Judith Wilson, The Mount, Blackford