Customer Service training - testimonials
"When I attended Welcome Host, I was expecting another "Customer Care" course with the usual "role play" "statistics" etc. etc. I was pleasantly surprised at how different it was. The course was tailored and specific to the industry I work in, it gave lots of good examples and was interactive all the way through (no death by power point). I found it to be enlightening but more importantly the delivery took account of different learning styles, something which as a trainer myself I recognise the importance of. I found the course enjoyable, the content interesting and the outcome a City & Guilds level 2 qualification, what more could you ask. "
Val Handley-Greaves, NVQ Team Leader/Trainer
First Hampshire & Dorset
"Once again... an email to express my gratitude for the amazing service from a member of your team. Sarah the trainer was fantastic, the girls enjoyed their day and all said Sarah really kept the day interesting and when I spoke to them afterwards it appeared as if it had given them some food for thought. So a massive thank you to your fantastic team....again!"
Rebecca Collins, Director
Cooling Castle Barn - May 2009
"Some pointers to what is accepted as good practice in customer service. Enjoyable day as lots of participation and not just being talked at. Interaction with other partners in tourism, i.e retail, visitor centres. Feel it will act as a reminder and see tourism as a whole service rather than TIC based. Ties in with NVQ in customer care. "
June Borley, Tourism Assistant
Queenswood Tourist Information Centre
"I attended the course with no pre-conceived ideas, so I was very much an open book. The course content covered a wide range of topics from understanding your customers to communicating successfully, highlighting areas of good and bad practice. I have used this training in my role as an NVQ Development Officer/NVQ Asessor to develop my knowledge and understanding of the importance of providing excellent service. "
Sharon Gerrard, NVQ Development Officer
Lincolnshire County Council
"I was not sure what the course was going to give me as I thought my customer service was excellent. I very much enjoyed the day, the small numbers of delgates made for a very friendly atmosphere.The trainer was excellent. I think that the additional knowledge I came away from the course with will enable me to make improvements to my Customer Service."
Dennis Downey, Owner
Welcome Host Gold
"Sandcastle Waterpark has been utilising the Welcome to Excellence Training for some time. However, in recent years we have focused our efforts more vigorously on Guest Service Training. The Welcome Host Gold course which has been developed, encompasses all the areas that we have found valuable when delivering a thorough Guest Service Training course, and is now an intrinsic part of our Guest Service Grading Scheme, which is completed by all of our colleagues. The Welcome Host Gold course tells the story of the value of Guest Service, and we have found that there is no better aspect of training to focus on, in order to see an overall positive impact for the business."
Jane Kelly, Marketing
Welcome Host Plus
"A most useful and helpful day. An essential course if you want to understand your customers and improve your service to them."
Lisa Preston, Owner
Pickersgill Manor Farm
"Our staff prior to the course were not representing the professional company that we portray! Since completing the course our Customer Service staff answer every phone call in the most professional manner while meeting our clients expectations. The Welcome Line course has proven to be a great benefit across Browns Distribution Services Ltd. Thank You."
David Brown, Director
Browns Distribution Services Ltd
"As I have not been a manager long it was really helpful to know how to plan for the future and assess how the business is doing; how to plan ideas, indentify what affects the business and also learn about different management styles. It has helped in my role as i have taken everything I have learnt and am using the techniques in my business"
Maria Scriven, Visitor Services Manager
Leicester Visitor Information Centre
Welcome E-business / Smarter Marketing
"I thoroughly enjoyed the day, my brain was buzzing with the endless possibilities a website provides and the extra tools that can be used to entice people. This course has sparked within me a deeper excitement for E-Marketing, a passion I didn't know I had, or was capable of, until I attended this course."
Debs Storey, Marketing Assistant
Lakeside Arts Centre
Green Advantage/Green Edge
"I expected to learn about energy saving in the workplace, recycling and re-using but it was so much more than that! I enjoyed learning about the local products that are available in our area. It has made me re-assess how much print we ask for from visiting companies, what paper we use to produce our own print and how we recycle glass."
Debs Storey, Marketing Assistant
Lakeside Arts Centre
Welcome to Blackpool
"This was an enjoyable, well presented and informative course. It brings the history of Blackpool to life, coupled with the knowledge of everything that is Blackpool today. The course will certainly be of benefit to Blackpool and ultimatley the tourists it attracts."
Gary Henshall, Waterparks Manager
Sandcastle Waterpark, Blackpool