Customer Service Training Courses

Customer Service Training

Welcome to Excellence aims to offer customer service training courses that lead the way in customer service quality standards worldwide.

There are currently eight one-day customer service training courses which provide front-line staff and managers with the skills needed to deliver great customer service as well as innovative short courses on specific themes: 

Welcome Host Customer Service Training Course
Our world-famous introduction to the essentials of great customer service. Welcome Host now offers two customised versions -
'Welcome Host for Local Authorities' and
'Welcome to Health' for the healthcare sector.

Welcome All Disability Awareness Courses
A n insight into how to meet the expectations of people with disabilities or specific needs.

Welcome International Customer Service Training
How to provide an exceptional customer service experience to visitors from overseas as well as build effective relationships with colleagues from other countries.

Welcome Line Telephone Customer Service Training
Designed specially to make sure that all telephone and email contact with customers is top-class and increases sales.

Welcome Host Plus Advanced Customer Service Training
Customer service at its best – the ideal next step after ‘Welcome Host’ adding to your customer service skills.

Welcome E-business / Smarter Marketing
How to make the most of the internet for your business.

Welcome Management Customer Service Training Course
For managers and proprietors this shows you how to develop and implement an effective customer service strategy.

Lead, Motivate and Succeed Customer Service Courses
Inspires first time managers and supervisors to become great team leaders.

Other one-day courses such as Green Advantage, and Welcoming Walkers and Cyclists have been developed to meet specific needs within the tourism industry.

The objectives and content of Welcome to Excellence customer service training programmes are linked to relevant national standards at level 2 (Level 3 for Lead Motivate and Succeed, Level 4 for Welcome Management).