City and Guilds national qualifications
Individuals participating in our Welcome Host Gold, Exceeding Visitor Expectations or Delivering Service Excellence courses can also receive a City and Guilds national qualification by completing a short written exam at the end of each training session.
Welcome Host Gold/Exceeding Visitor Expectations/Welcome Afloat national qualification
By successfully completing a short multiple choice question paper individuals can gain a Level 2 Award in the Principles of Customer Service for Hospitality, Lesiure, Travel and Tourism. Please click on the link below for further details of the qualifcation.
Delivering Service Excellence national qualification
By completing a short answer question paper individuals can gain a Level 2 Award in Customer Service Delivery. Successful candidates receive either a pass, merit or distinction and the qualification is 2 credits on the Qualification Credit Framework.
For booking enquiries please contact your local Welcome to Excellence manager
FIND OUT MORE ABOUT THIS COURSE:
Full course details
Open course price: Welcome Host Gold qualification - £20.00 per person (in addition to the course fee)
In-house course price: Delivering Service Excellence qualification - £25.00 per person (in addition to the course fee)
"This was an enjoyable, well presented and informative course. It brings the history of Blackpool to life, coupled with the knowledge of everything that is Blackpool today. The course will certainly be of benefit to Blackpool and ultimatley the tourists it attracts."
Gary Henshall, Waterparks Manager
Sandcastle Waterpark, Blackpool