City and Guilds national qualifications

Individuals participating in our Welcome Host Gold, Exceeding Visitor Expectations or Delivering Service Excellence courses can also receive a City and Guilds national qualification by completing a short written exam at the end of each training session.

 

Welcome Host Gold/Exceeding Visitor Expectations/Welcome Afloat national qualification

By successfully completing a short multiple choice question paper individuals can gain a Level 2 Award in the Principles of Customer Service for Hospitality, Lesiure, Travel and Tourism.  Please click on the link below for further details of the qualifcation. 

City & Guilds Level 2 Award in Principles of Customer Service for Hospitality, Leisure, Travel and Tourism
(Welcome Host Gold)

City & Guilds Level 2 Award in Principles of Customer Service for Hospitality, Leisure, Travel and Tourism (Welcome Alfoat)

City & Guilds Level 2 Award in Principles of Customer Service for Hospitality, Leisure, Travel and Tourism (Exceeding Visitor Expectations)                                                                             

 

Delivering Service Excellence national qualification

By completing a short answer question paper individuals can gain a Level 2 Award in Customer Service Delivery.  Successful candidates receive either a pass, merit or distinction and the qualification is 2 credits on the Qualification Credit Framework.

City & Guilds Level 2 Award in Customer Service Delivery (Delivering Service Excellence)

 

For booking enquiries please contact your local Welcome to Excellence manager

FIND OUT MORE ABOUT THIS COURSE:

Full course details

You can download the full course details here.

Course prices

Open course price: Welcome Host Gold qualification - £20.00 per person (in addition to the course fee)

In-house course price: Delivering Service Excellence qualification - £25.00 per person (in addition to the course fee)

Course reviews

"This was an enjoyable, well presented and informative course. It brings the history of Blackpool to life, coupled with the knowledge of everything that is Blackpool today. The course will certainly be of benefit to Blackpool and ultimatley the tourists it attracts."

Gary Henshall, Waterparks Manager
Sandcastle Waterpark, Blackpool

Course dates

For more information call 023 8062 5439 or click here to email

+ Text size

Site map | Print this page

© Copyright Welcome to Excellence 2017

Back to top
Share on Facebook Share on Twitter
Connect with us on: Welcome to Excellence on Twitter Welcome to Excellence on Facebook