Welcome All - customer service and disability awareness training
Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The programme provides participants with practical advice and cost–effective ideas to enhance service quality for customers with disabilities and specific needs.
You will look at:
- the benefits of an accessible service
- key provisions from the Equalities Act
- practical advice on how to provide the best service
- how to communicate effectively
- how to improve accessibility
- guidance on a range of sensory, mobility and learning disabilities
See what other businesses have achieved in regards to accessibility:
- West Quay Shopping Centre
- The Nurses Cottage B&B
- The Hytte self catering accommodation
- Imperial War Museum North
FREE online tasters below:
To learn more about how to write an accessibility statement visit:www.profitthroughaccess.co.uk.
To complete our online accessibility learning burst click here.
One Step Ahead
Download the PDF from VisitEngland here.
For booking enquiries please contact your local Welcome to Excellence manager
FIND OUT MORE ABOUT THIS COURSE:
Full course details
The course will create an understanding of the importance of providing great customer service to customers with disabilities as well as knowledge about how to do so.
This definitive one-day training course includes a mix of inspirational presentation, stimulating group activity, essential tips and individual action planning.
Welcome All covers:
- Introduction
- Attitudes and behaviour
- Personal objectives
- Why accessibility matters
- Legal requirements
- Accessibility means business
- First class service for all
- A positive approach
- Everyone is an individual
- Visible and invisible disabilities
- Removing barriers
- Effective communication
- Communicating with deaf and hearing impaired customers
- Communicating with visually impaired customers
- Communicating with customers with learning disabilities
- Communicating with customers with a speech impairment
- Improving accessibility
- Ensuring a warm welcome
- Helping wheelchair users
- Accessible food and drink facilties
- Accessible accommodation
- Accessible attractions
- Accessible transport services
- Making a real difference
- Your own action plan
- Assessment activity
- The Equalities Act
- National Accessible Scheme
Course prices
Open course price: £95.00
In-house course price: £900.00
