Welcome Host for Local Authorities

Designed especially for staff working in local authorities, this innovative course will help establish a customer-focused culture throughout your organisation.

You will look at how to:

  • appreciate the value of customer service within local authorities
  • identify methods used to measure service standards
  • communicate effectively with customers face-to-face, on the telephone and in writing
  • identify and anticipate the needs of different kinds of customer
  • resolve problems and difficult situations
  • promote usage of local authority services

Full course details