Further information
Print this pageWelcome Host for Local Authorities
Designed especially for staff working in local authorities, this innovative course will help establish a customer-focused culture throughout your organisation.
You will look at how to:
- appreciate the value of customer service within local authorities
- identify methods used to measure service standards
- communicate effectively with customers face-to-face, on the telephone and in writing
- identify and anticipate the needs of different kinds of customer
- resolve problems and difficult situations
- promote usage of local authority services
View full Welcome Host for Local Authorities course details
For booking enquiries please contact your local Welcome to Excellence manager
