Customer Service Hotel Training

Welcome Host Plus builds on the knowledge and skills already developed from the Welcome Host programme enabling you to offer customer service at its best.

You will look at how to:

  • aim for world class service
  • understand your customers and your competition
  • turn negatives to positives
  • implement effective service recovery procedures
  • build a winning team
  • convert enquiries into sales

View full Welcome Host Plus course details

View course prices

For booking enquiries please contact your local Welcome to Excellence manager

"A most useful and helpful day. An essential course if you want to understand your customers and improve your service to them."
Lisa Preston, Owner
Pickersgill Manor Farm

 

 

 

 

 

 

 

 

 

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