Further information
Print this pageWelcome to Health
This new programme is designed especially for people who work in healthcare – a sector where excellent service and effective communications can make all the difference to the customer experience.
You will look at how to:
- identify the needs and expectations of patients, residents, their relatives, friends and carers, visitors and your colleagues
- develop the skills needed to provide excellent customer service on a consistent basis
- communicate successfully with all sectors of the community
- handle difficult situations
- act to improve quality standards
Vew full Welcome to Health course details
For booking enquiries please contact your local Welcome to Excellence manager
