Welcome to Health

This new programme is designed especially for people who work in healthcare – a sector where excellent service and effective communications can make all the difference to the customer experience.

You will look at how to:

  • identify the needs and expectations of patients, residents, their relatives, friends and carers, visitors and your colleagues
  • develop the skills needed to provide excellent customer service on a consistent basis
  • communicate successfully with all sectors of the community
  • handle difficult situations
  • act to improve quality standards

Full course details