Deliver gold standard customer service with Welcome to Excellence

Welcome to Excellence is the most successful customer service training initiative in the UK with over 375,000 people having participated since the first training course in 1993.

Our one-day customer service courses are geared towards those working, or planning to work, in the service sector including front-line staff, managers, supervisors, owners/proprietors, volunteers and students. Each course can be adapted to meet individual business or destination needs. The training courses are frequently updated to reflect changing conditions and legislation and are delivered by highly specialist trainers.

You can choose from open courses at local venues or in-house training programmes that can be customised to your own needs – whichever is best for you!

We also offer programmes where a member of your own staff is trained to become an in-house trainer which means your business can benefit from having an in-house specialist.

There is now an opportunity to gain a nationally recognised qualification, the City & Guilds Level 2 Award in Principles of customer service for hospitality, leisure, travel and tourism that accompanies Welcome Host Gold.

As you would expect, our clients include some of the biggest names in tourism and leisure – but also thousands of small businesses across England that have turned to Welcome to Excellence to help raise their game.

Our clients range from tiny B&Bs and guesthouses to large corporate organisations such as Bourne Leisure (Warners, Haven and Butlins), London Gatwick Airport, English Heritage, Parkdean and many public sector organisations. View our case studies

In a nutshell, we have a proven track record and are the No 1 in customer service training in the UK! One call to us and we will get you on course to a great future.

Please contact your local Welcome to Excellence manager for more information.

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