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A range of news and articles from Welcome to Excellence the UK’s leading customer service training providers and their customers
Tourism sector welcomes a City & Guilds qualification
Thousands of staff in the tourism industry are set to gain their first ever formal qualification now the Welcome Host
customer service training course leads to a nationally-recognised City & Guilds award.
Welcome to Excellence expands
into new service sectors
Welcome to Excellence, the UK’s leading customer service training
programme, have announced the launch of two new courses, ‘Welcome Host
for Local Authorities’ and ‘Welcome to Health.’
Welcome to Excellence launches
new course in response to demand
Welcome to Excellence, the leading customer service training
programme in the UK, have launched a new course, taking the total number
in their programme to eight.
St.Helens Council spearhead
the launch of new Welcome to Excellence Course
St.Helens Council has always worked hard to ensure that its customers
are highly satisfied with the services it provides and, as such, is
currently a top rated four-star Council. With such a variety of customers
(residents, businesses, visitors, students etc) and so many partners
to work with, it can be a challenge to get it right every time, but
being a four-star Council doesn’t mean it stops trying!
How the UK is raising
the bar in customer service
Good service is no longer good enough.
As well-travelled customers become increasingly choosy, the onus is
on businesses to deliver world-class service if they are to survive.
In today’s competitive markets, it is often the quality of customer
service that determines the winners and losers.
