Our trainers

Our Welcome to Excellence licensed trainers are highly experienced freelance trainers.  They deliver our standard and bespoke courses on an open basis or inhouse within your company.  To find out more about the trainers in your area, please view their profiles below:

  • Allen Eileen  Eileen has spent the last 20 years in education and training. More recently she has been delivering the highly successful Springboard Ambassador Training Programme as well as Welcome to Blackpool. Courses:
    Welcome Host, Welcome Host Gold     Covering the following areas:
    North West
  • Barlow John  After years of experience as a Commercial Manager within a variety of tourism and hospitality organisations, John made the transition to Lecturer within a Higher Education setting and can now pass on his wealth of experience to undergraduates on BA (Hons) programmes relating to the tourism, hospitality and events sector. Courses:
    Welcome Host Gold, Lead, Motivate and Succeed, Delivering Service Excellence     Covering the following areas:
    North West
  • Beard Jo  Jo has worked in the hospitality industry for over 25 years and in 2005 established her own training consultancy called ASK Learn & Develop Ltd. She is an associate trainer with several well known training providers to train many of the Welcome to Excellence programmes across London and the South East. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome Line, Welcome Host Plus, Welcome Management, Green Edge, Delivering Service Excellence     Covering the following areas:
    East of England, London
  • Bennett Trisha  Trisha is a business improvement consultant/business coach and trainer who works with individuals and teams to develop and improve skills, knowledge and confidence leading to tangible results in personal and business performance. Trisha has specific expertise in customer service within the hospitality and tourism sectors. Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed, Welcoming Walkers and Cyclists, Delivering Service Excellence     Covering the following areas:
    South East
  • Bentham Peter  Courses:
    Welcome Host, Welcome Host Gold, Welcome Line     Covering the following areas:
    London
  • Birkbeck Caroline  Caroline worked for 17 years as British Airways Cabin Crew including 10 years as a trainer covering all levels of customer service and supervisory/management. Caroline has also worked as a trainer for Buckinghamshire County Council and as a classroom supervisor, facilitating learning of all subject lessons at a girls high school. Caroline has worked for the last 9 years as Welcome to Excellence trainer. Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus     Covering the following areas:
    London
  • Boucher Vivienne  Vivienne has developed and delivered a range of training workshops and seminars on the subject of marketing, e-business, media relations and the marketing of green credentials and sustainability. She is an experienced trainer, presenter, outreach mentor and workshop facilitator. Courses:
    Welcome E-business / Smarter Marketing, Welcoming Walkers and Cyclists     Covering the following areas:
    South East
  • Bowie Catherine  Catherine has 25 years of practical experience in the tourism and service industry, ranging from working with Visit Scotland to Group Tour Operations for Scot World Travel to Sales Manager in a boutique hotel group in Scotland. For the past 15 years she has been working as a trainer in the Hospitality, Tourism and Retail sector. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Welcome Host Plus, Welcome Management     Covering the following areas:
    North East England, Scotland
  • Brendling Ursula  Ursula has been a Welcome to Excellence trainer since 1992. She is passionate about excellent customer service and loves to do her favourite job in the Lake District! She also speaks Polish and has run courses for Polish employees in Cumbria. Courses:
    Welcome Host, Welcome Host Plus, Lead, Motivate and Succeed, Green Edge, Delivering Service Excellence     Covering the following areas:
    Cumbria, North West
  • Brindley Susie  Susie has over 20 years experience of development and delivery of tourism training across the North of England and is a Master Trainer for Welcome to Excellence. Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus, Win More Conferences & Events     Covering the following areas:
    North East England, North West, Yorkshire
  • Budden Roger  Roger has been involved in tourism for 30 years and is now a specialist in rural and sustainable tourism and was the Countryside Agency's national tourism advisor from 2002 to 2006. In his role as Head of Development for Tourism South East he led a number of projects that developed green training and advice and promoted outdoor activity in the region. Courses:
    Green Edge, Welcoming Walkers and Cyclists     Covering the following areas:
    South East
  • Churcher Tracey  Tracey is a qualified Business Advisor with over 10 years experience of tourism training. She also writes and delivers courses for other tourism organisations with a focus on sales and marketing, local tourism association developement, tourism ambassadors and Sense of Place. Courses:
    Welcome Host Gold     Covering the following areas:
    South East
  • Clegg Andrew  Courses:
    Welcome Host, Welcome Management, Welcoming Walkers and Cyclists     Covering the following areas:
    South East
  • Clenshaw Pauline  Courses:
    Welcome Host, Green Edge, Welcoming Walkers and Cyclists     Covering the following areas:
    South West
  • Cooper Caroline  Caroline is a business and leadership coach with over 25 years experience in business and management development and specialises in working with hospitality businesses. Caroline was also Head of the training department of one of the UK's largest catering companies. Courses:
    Welcome Host, Welcome Host Gold     Covering the following areas:
    South East
  • Daly Sue  Following a career in hospitality operations, Sue was involved in the introduction of Welcome Host in 1993. As a Master Trainer, she has been delivering Welcome to Excellence courses ever since. She has also worked with the Tourist Boards and accreditation bodies on the adaption of courses for specific sectors of the industry. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Welcome Host Plus, Lead, Motivate and Succeed, Green Edge     Covering the following areas:
    East and West Midlands
  • Dann David  David has been a Welcome to Excellence trainer in the West Country for more than 15 years. He also has his own training company. Courses:
    Welcome Host, Welcome All, Welcome Line, Welcome Host Plus, Welcome E-business / Smarter Marketing, Lead, Motivate and Succeed, Welcoming Walkers and Cyclists     Covering the following areas:
    South West
  • Dempsey Kay  Courses:
    Welcome Host, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed     Covering the following areas:
    Cumbria, North West
  • Edkins Julia  Julia has worked for over 20 years in the hospitality industry specialising in Sales and Marketing, working within the UK and Europe. 7 years ago, Julia became an associate trainer for TSE and delivers many courses from the Welcome to Excellence programme. Julia has her own training company with clients spread throughout the UK. Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus, Lead, Motivate and Succeed, Win More Conferences & Events, Delivering Service Excellence     Covering the following areas:
    South East
  • Ellington Sandra  Sandra is a freelance training consultant based in the North East of England. Sandra has a background in hospitality and formerly worked for a national hotel chain as an Area HR and Training Manager before setting up her own business in 2002. Sandra designs and delivers various people developement programmes for all levels of staff. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Welcome Line, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed, Delivering Service Excellence     Covering the following areas:
    North East England
  • Featherstone Caroline  Caroline is qualified in Hospitality and Management and has worked in the leisure and tourism industry for many years. She is currently working on designing and delivering bespoke courses for businesses in Norfolk. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome Host Plus, Green Edge     Covering the following areas:
    East of England
  • Golding Steve  Steve has 30 years retail management experience and spent the last 9 years as a freelance trainer/facilitator specialising in management, customer service, team leading business and inter-personal skills. He also delivers NVQs in these areas. Courses:
    Welcome Host, Welcome All, Welcome International, Welcome Line, Welcome Host Plus     Covering the following areas:
    South West
  • Gray Richard  Richard helped to create the Welcome All course through his involvement with Tourism for All and has been a Welcome All trainer and master trainer since its inception. He has many years of experience delivering disability awareness courses and his own personal experience of disability gives extra credibility to his training. Courses:
    Welcome All     Covering the following areas:
    South East, London
  • Heavens Bobbie  Bobbie has a background in International travel including Group Tour Operation and Events Management and has been a tourism industry trainer for many years. She has won many awards including an M.B.E for services to the tourism industry. Courses:
    Welcome Host, Welcome Host Plus     Covering the following areas:
    East and West Midlands
  • Heighington Gill  Gill is a highly experienced customer service trainer who has worked extensively with many organisations of all sizes to help develop more effective customer skills. She is a Welcome to Excellence Master Trainer. Gill is passionate about customer service and has delivered the courses in several international locations. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Welcome Line, Welcome Host Plus, Lead, Motivate and Succeed, Delivering Service Excellence     Covering the following areas:
    South West, South East, London
  • Johnson Joanna  Courses:
    Welcome Host Gold     Covering the following areas:
    Yorkshire
  • Kirkland Amy  Amy has been a trainer in the hospitality industry for 10 years and works with many of the large hotel groups as well as privately owned hotels, small chains, conference centres, tourist boards and attractions. She specialises in customer care, front offce, reservations and conference/event sales. Courses:
    Welcome Host Gold, Win More Conferences & Events     Covering the following areas:
    North West, East and West Midlands
  • Matthews Jacqui  Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus     Covering the following areas:
    South East
  • McWilliam Janet  Courses:
    Welcome Host Gold, Delivering Service Excellence     Covering the following areas:
    South East
  • Mooney Debby  Debby has over 20 years experience working in the service industry, Marks and Spencer, T Mobile, private households and 4 star hotels to name a few. She loves working with people and has a real passion for excellence service. Courses:
    Welcome Host, Welcome All, Welcome Host Gold     Covering the following areas:
    London
  • New Sarah  Sarah was a Lecturer in Hospitality and Catering, including Customer Service for 12 years. She has been a Welcome to Excellence trainer for 17 years and in addition to this works as a Learning Mentor in Upper School for 2 days a week and a small gift shop for 2 days a week putting into practice what she preaches! Courses:
    Welcome Host, Welcome to Health, Welcome Host Gold, Welcome Line, Welcome Host Plus, Lead, Motivate and Succeed     Covering the following areas:
    East and West Midlands, East of England, South East
  • Pickering Jo  Jo has had 15 years experience in the tourism sector. Heading up the communications department at Welcome to Yorkshire for 12 years gave Jo a great insight into th Yorkshire tourism industry. In 2009, she set up her own training company and has been working with tourism attractions and accommodation providers to help them boost business utilising PR and marketing initiatives and through the delivery of training. Courses:
    Welcome Host     Covering the following areas:
    Yorkshire
  • Pope Gillian  Gillian worked at the English Tourist Board and then as a PR & Information Manager at South East England Tourist Board. Now self-employed, she has worked for/with Visit Britian and many of the regional tourism organisations through England. Gillian is also Chief Verifier for Customer Service for OCR Exams Board and an assessor/verifier for various subjects including Cultural Heritage & Creative Skills. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome Line, Welcome Host Plus, Lead, Motivate and Succeed     Covering the following areas:
    South East
  • Price Anne  Anne has been designing and delivering training as a self employed trainer since 1988 trading as Broadleaf Training. The main emphasis of her work has been in the development of excellence in customer service and in the equipping of first line managers with the skills they require to manage staff and work with customers. Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus, Welcome E-business / Smarter Marketing, Welcome Management, Lead, Motivate and Succeed, Green Edge     Covering the following areas:
    South West
  • Rhind Alyson  Alyson has 22 years experience in the hospitality industry culminating in owning and running a country house hotel and B&B, her focus has always been development and training and first became an inhouse trainer in 1995. Courses:
    Welcome Host, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed     Covering the following areas:
    Cumbria, North West
  • Risk Anne  Anne is a highly experienced trainer and facilitator with clients in the public, private, voluntary, international and multi-national sectors. A CIPD qualified trainer and developer, Anne has 15 years delivering Welcome to Excellence and is a Master Trainer for Welcome International. Courses:
    Welcome Host, Welcome Host Gold, Welcome International, Welcome Line     Covering the following areas:
    East and West Midlands, London
  • Smart David  David has operated a training consultancy (DSA) since 1989. He has considerable experience of working with all sectors of the tourism industry and specialises in the delivery of results-orientated training programmes to managers and front-line members of staff. Courses:
    Welcome Host, Welcome Host for Local Authorities, Welcome All, Welcome Host Gold, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed     Covering the following areas:
    East and West Midlands, South East
  • Smithells Jon  Jon's career began in Hotel Management and spanned 20 years. He founded QDOS Mystery Shopping, offering organisations the chance to see themselves as others see them. Jon has now delivered in excess of 500 Welcome to Excellence courses whilst also lecturing in a range of courses at Leeds Metropolitan University. Courses:
    Welcome Host, Welcome All, Welcome Line, Welcome Host Plus, Welcome E-business / Smarter Marketing, Lead, Motivate and Succeed, Green Edge, Welcoming Walkers and Cyclists, Delivering Service Excellence     Covering the following areas:
    North East England, Yorkshire
  • Thedham Jon  Courses:
    Welcome All, Welcome Management, Green Edge     Covering the following areas:
    Cumbria, North East England, North West
  • Vessey Gloria  Gloria is the Master trainer for Welcome International. She trains throughout the UK and has her own company - Periplas Training & Consultancy. Gloria also speaks at conferences about the importance of excellence in customer care. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Welcome Management     Covering the following areas:
    North West, South East
  • Wager Carol  Carol's background includes working on a cruise ship, being a holiday rep, teaching English in Japan and working and managing tourist information centres in the UK. After training taxi drivers in customer service and winning the coveted 'England for Excellence Award for Training' she set up as a freelance trainer. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Welcome Line, Welcome Host Plus, Welcoming Walkers and Cyclists, Delivering Service Excellence     Covering the following areas:
    East and West Midlands, South West, South East
  • West Christopher  Courses:
    Welcome Host Gold     Covering the following areas:
    North West
  • Wheeler Gwen  Gwen has had a career in Hospitality, Tourism and Leisure for over 35 years. She is a qualified trainer and lecturer in many subjects including Events Management and Cabin Crew Training. Gwen is a self employed HR and Training Consultant. Courses:
    Welcome Host, Welcome All, Welcome Host Plus, Welcome Management     Covering the following areas:
    East and West Midlands
  • Wood Marilyn  Marilyn has worked in hospitality since leaving college and has specialised in training, mainly within the hospitality sector. She also delivers soft skill and developmental training programmes to businesses countrywide. Courses:
    Welcome Host     Covering the following areas:
    Yorkshire