Our course trainers

Our Welcome to Excellence licensed trainers are highly experienced freelance trainers.  They deliver our standard and bespoke courses on an open basis or inhouse within your company.  To find out more about the trainers in your area, please view their profiles below:

  • Barlow John  After years of experience as a Commercial Manager within a variety of tourism and hospitality organisations, John made the transition to Lecturer within a Higher Education setting and can now pass on his wealth of experience to undergraduates on BA (Hons) programmes relating to the tourism, hospitality and events sector. Courses:
    Welcome Host, Delivering Service Excellence in Health and Social Care, Successful Selling, Welcome Host Gold, Lead, Motivate and Succeed, Win More Conferences & Events, Delivering Service Excellence, Exceeding Visitor Expectations, Exceeding Visitor Expectations
    Covering the following areas:
    North West
  • Beard Jo  Jo has worked in the hospitality industry for over 25 years and in 2005 established her own training consultancy called ASK Learn & Develop Ltd. She is an associate trainer with several well known training providers to train many of the Welcome to Excellence programmes across London and the South East. Courses:
    Welcome Host, Delivering Service Excellence in Health and Social Care, Welcome All, Welcome Host Gold, Welcome Line, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed, Green Edge, Delivering Service Excellence, Exceeding Visitor Expectations, Welcome Afloat
    Covering the following areas:
    East of England, London
  • Bennett Trisha  Trisha is a business improvement consultant/business coach and trainer who works with individuals and teams to develop and improve skills, knowledge and confidence leading to tangible results in personal and business performance. Trisha has specific expertise in customer service within the hospitality and tourism sectors. Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed, Welcoming Walkers and Cyclists, Delivering Service Excellence
    Covering the following areas:
    South East
  • Birkbeck Caroline  Caroline worked for 17 years as British Airways Cabin Crew including 10 years as a trainer covering all levels of customer service and supervisory/management. Caroline has also worked as a trainer for Buckinghamshire County Council and as a classroom supervisor, facilitating learning of all subject lessons at a girls high school. Caroline has worked for the last 9 years as Welcome to Excellence trainer. Courses:
    Welcome Host, Welcome Host Gold, Welcome Host Plus
    Covering the following areas:
    London
  • Bowie Catherine  Catherine has 25 years of practical experience in the tourism and service industry, ranging from working with Visit Scotland to Group Tour Operations for Scot World Travel to Sales Manager in a boutique hotel group in Scotland. For the past 15 years she has been working as a trainer in the Hospitality, Tourism and Retail sector. Courses:
    Welcome Host Gold, Delivering Service Excellence, Welcome Host, Welcome Host Plus, Welcome All, Welcome International, Welcome Management
    Covering the following areas:
    North East England, Scotland
  • Ursula Brendling Brendling Ursula  Ursula has been a Welcome to Excellence trainer since 1992 in the Lake District. She has worked in the Tourism and Hospitality sector for over 25 years from being a Hotel and YHA Manager to an overseas rep in France and Spain. She is passionate about excellent customer service and has recently completed her NVQ4 in Education and Training. Courses:
    Delivering Service Excellence, Welcome Host, Welcome Host Plus, Lead, Motivate and Succeed, Green Edge
    Covering the following areas:
    Cumbria, North West
  • Susie Brindley Brindley Susie  Susie has over 20 years experience of development and delivery of tourism training across the North of England and is a Master Trainer for Welcome to Excellence. Courses:
    Welcome Host Gold, Welcome Host, Welcome Host Plus, Win More Conferences & Events
    Covering the following areas:
    North East England, North West, Yorkshire
  • Clegg Andrew  Courses:
    Welcome Host, Welcome Management, Welcoming Walkers and Cyclists
    Covering the following areas:
    South East
  • Caroline Cooper Cooper Caroline  Caroline is a customer service management trainer and consultant with over 25 years experience in business and management development. She specialises in working with hospitality and tourism businesses, helping them improve their customer experience and employee engagement. Caroline was also Head of the training department of one of the UK's largest catering companies. Courses:
    Welcome Host Gold, Delivering Service Excellence, Welcome Host
    Covering the following areas:
    South East, London
  • Daly Sue  Following a career in hospitality operations, Sue was involved in the introduction of Welcome Host in 1993. As a Master Trainer, she has been delivering Welcome to Excellence courses ever since. She has also worked with the Tourist Boards and accreditation bodies on the adaption of courses for specific sectors of the industry. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Welcome Host Plus, Lead, Motivate and Succeed, Green Edge
    Covering the following areas:
    East and West Midlands
  • David Dann Dann David  David is one of the best known tourism and hospitality trainers in the South West of England and is well known for his lively, interactive and fun style of delivery. He has delivered customer service training courses to companies of all types and sizes and in 2012 he was nominated for a Lifetime Achievement Award for his services to training in the South West. Courses:
    Welcome Host, Welcome Host Plus, Welcome All, Welcome Line, Lead, Motivate and Succeed, Welcoming Walkers and Cyclists
    Covering the following areas:
    South West
  • Sarah Davis Davis Sarah  Sarah worked in the tourism and hospitality industry for over 10 years and more recently as a freelance trainer delivering customer service and tourism courses to businesses of all types and sizes. She has also delivered many courses aimed at helping people back into work and course participants enjoy her lively and engaging style. Courses:
    Welcome Host, Welcome Host Gold, Delivering Service Excellence, Exceeding Visitor Expectations, Welcome Afloat
    Covering the following areas:
    South East
  • Dempsey Kay  Courses:
    Welcome Host, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed
    Covering the following areas:
    Cumbria, North West
  • Julia Edkins Edkins Julia  Julia has worked for over 20 years in the hospitality industry specialising in Sales and Marketing, working within the UK and Europe. 7 years ago, Julia became an associate trainer for TSE and delivers many courses from the Welcome to Excellence programme. Julia has her own training company with clients spread throughout the UK. Courses:
    Welcome Host Gold, Delivering Service Excellence, Welcome Host, Welcome Host Plus, Lead, Motivate and Succeed, Win More Conferences & Events
    Covering the following areas:
    South West, South East
  • Sandra Ellington Ellington Sandra  Sandra is a freelance training consultant based in the North East of England. Sandra has a background in hospitality and formerly worked for a national hotel chain as an Area HR and Training Manager before setting up her own business in 2002. Sandra designs and delivers various people developement programmes for all levels of staff. Courses:
    Welcome Host Gold, Delivering Service Excellence, Exceeding Visitor Expectations, Welcome Host, Welcome Host Plus, Welcome All, Welcome International, Welcome Line, Lead, Motivate and Succeed, Welcome Management
    Covering the following areas:
    North East England
  • Featherstone Caroline  Caroline is qualified in Hospitality and Management and has worked in the leisure and tourism industry for many years. She is currently working on designing and delivering bespoke courses for businesses in Norfolk. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome Host Plus, Green Edge
    Covering the following areas:
    East of England
  • Steve Golding Golding Steve  Steve has 30 years retail management experience and spent the last 9 years as a freelance trainer/facilitator specialising in management, customer service, team leading business and inter-personal skills. He also delivers NVQs in these areas. Courses:
    Welcome Host, Welcome Host Plus, Welcome All, Welcome International, Welcome Line
    Covering the following areas:
    South West
  • Gray Richard  Richard helped to create the Welcome All course through his involvement with Tourism for All and has been a Welcome All trainer and master trainer since its inception. He has many years of experience delivering disability awareness courses and his own personal experience of disability gives extra credibility to his training. Courses:
    Welcome All
    Covering the following areas:
    South East, London
  • Gill Heighington Heighington Gill  Gill is a highly experienced customer service trainer who has worked extensively with many organisations of all sizes to help develop more effective customer skills. She is a Welcome to Excellence Master Trainer. Gill is passionate about customer service and has delivered the courses in several international locations. Courses:
    Welcome Host Gold, Delivering Service Excellence, Exceeding Visitor Expectations, Welcome Host, Welcome Host Plus, Welcome All, Welcome International, Welcome Line, Lead, Motivate and Succeed
    Covering the following areas:
    South West, South East, London
  • Jenkins Miranda  Miranda is an award winning business coach and trainer specialising in improving business performance through supporting the growth and development of people's skills. She has worked extensively in the tourism, hospitality and service sectors delivering Welcome to Excellence courses as well as a range of bespoke leadership and management programmes. Courses:
    Welcome Host, Welcome Host Gold, Lead, Motivate and Succeed, Delivering Service Excellence
    Covering the following areas:
    East and West Midlands, South West
  • Johnson Joanna  Courses:
    Welcome Host Gold
    Covering the following areas:
    Yorkshire
  • Amy Kirkland Kirkland Amy  Amy's background of working in hospitality, including working as a UK wide Training Manager for a large hotel group, has given her invaluable experience and expertise which she has put into good practice when delivering Welcome to Excellence courses. In 2001 Amy set up her own training consultancy business and since then has delivered an extensive programme of courses to large and small hotel groups, conference centres, charitable organisations and visitor attractions. She specialises in delivering customer service training of all types as well as sales and conference/event management courses. Courses:
    Welcome Host, Welcome All, Successful Selling, Welcome Host Gold, Win More Conferences & Events, Delivering Service Excellence, Exceeding Visitor Expectations, Exceeding Visitor Expectations, Welcome Afloat
    Covering the following areas:
    North West, East and West Midlands
  • Mooney Debby  Debby has over 20 years experience working in the service industry, Marks and Spencer, T Mobile, private households and 4 star hotels to name a few. She loves working with people and has a real passion for excellence service. Courses:
    Welcome Host, Delivering Service Excellence in Health and Social Care, Welcome All, Welcome Host Gold, Delivering Service Excellence
    Covering the following areas:
    North West, London
  • Vicky Parr Parr Vicky  Vicky is a freelance consultant working specifically in the UK travel and tourism sector. She is a qualified Lifelong Learning Teacher and one of VisitEngland's Lead Assessors for their Quality Assurance Schemes covering accommodation, motorway service areas and visitor attractions. A highly accomplished customer service professional with extensive management experience particularly within visitor attractions and events venues. Courses:
    Welcome Host Gold, Exceeding Visitor Expectations
    Covering the following areas:
    East and West Midlands, South West
  • Pickering Jo  Jo has had 15 years experience in the tourism sector. Heading up the communications department at Welcome to Yorkshire for 12 years gave Jo a great insight into th Yorkshire tourism industry. In 2009, she set up her own training company and has been working with tourism attractions and accommodation providers to help them boost business utilising PR and marketing initiatives and through the delivery of training. Courses:
    Welcome Host
    Covering the following areas:
    Yorkshire
  • Anne Price Price Anne  Anne has been designing and delivering training as a self employed trainer since 1988 trading as Broadleaf Training. The main emphasis of her work has been in the development of excellence in customer service and in the equipping of first line managers with the skills they require to manage staff and work with customers. Courses:
    Welcome Host Gold, Welcome Host, Welcome Host Plus, Welcome E-business / Smarter Marketing, Lead, Motivate and Succeed, Welcome Management, Green Edge
    Covering the following areas:
    South West
  • Smart David  David has operated a training consultancy (DSA) since 1989. He has considerable experience of working with all sectors of the tourism industry and specialises in the delivery of results-orientated training programmes to managers and front-line members of staff. Courses:
    Welcome Host, Welcome Host for Local Authorities, Welcome All, Welcome Host Gold, Welcome Host Plus, Welcome Management, Lead, Motivate and Succeed
    Covering the following areas:
    East and West Midlands, South East
  • Jon Smithells Smithells Jon  Jon's career began in Hotel Management and spanned 20 years. He founded QDOS Mystery Shopping, offering organisations the chance to see themselves as others see them. Jon has now delivered in excess of 500 Welcome to Excellence courses whilst also lecturing in a range of courses at Leeds Metropolitan University. Courses:
    Delivering Service Excellence, Welcome Host, Welcome Host Plus, Welcome All, Welcome Line, Welcome E-business / Smarter Marketing, Lead, Motivate and Succeed, Green Edge, Welcoming Walkers and Cyclists
    Covering the following areas:
    North East England, Yorkshire
  • Jon Thedham Thedham Jon  Courses:
    Welcome All, Welcome Management, Green Edge
    Covering the following areas:
    Cumbria, North East England, North West
  • Annabella Toms Toms Annabella  Annabella has worked as British Airways Cabin Crew for over 20 years and has been part of their customer service team for over 12 years. This has given her a vast experience in delivering all types of programmes from New Entrant to Supervisory roles. Courses:
    Welcome Host Gold, Exceeding Visitor Expectations, Welcome Afloat
    Covering the following areas:
    South East
  • Uzzell Ali  Ali has a wealth of experience in customer service training delivery gained over 10 years of working in various training and development roles. With a passion to motivate everyone to be the best they can be, she has delivered courses across many sectors and organisations including tourism, financial services, retail and rail operating companies. Courses:
    Delivering Service Excellence in Health and Social Care, Welcome All, Welcome Host Gold, Welcome International, Delivering Service Excellence
    Covering the following areas:
    South West
  • Gloria Vessey Vessey Gloria  Gloria is the Master trainer for Welcome International. She trains throughout the UK and has her own company - Periplas Training & Consultancy. Gloria also speaks at conferences about the importance of excellence in customer care. Courses:
    Welcome Host Gold, Welcome Host, Welcome All, Welcome International, Welcome Management
    Covering the following areas:
    North West, South East
  • Warren Neil  Neil has been supporting tourism businesses, both in the UK and overseas for nearly 20 years. He has particular experience in sustainable/green tourism and, alongside delivering training, consultancy and video production, has a part-time role as project manager of the award-winning Countryside Mobility initiative. Courses:
    Welcome Host, Welcome All, Welcome Host Gold, Welcome International, Green Edge
    Covering the following areas:
    South West
  • Wood Marilyn  Marilyn has worked in hospitality since leaving college and has specialised in training, mainly within the hospitality sector. She also delivers soft skill and developmental training programmes to businesses countrywide. Courses:
    Welcome Host
    Covering the following areas:
    Yorkshire

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