What is Welcome to Excellence?

Welcome to Excellence is the most successful customer service training initiative in the UK. Over 300,000 people have already taken part since the first training course in 1993.

We offer a range of eight one-day customer service courses – ideal for staff at all levels. The training courses are frequently updated to reflect changing conditions and legislation and are delivered by highly specialist trainers

You can choose from a wide range of open courses at local venues or in-house training programmes that can be customised to your own needs – whichever is best for you!

We also offer programmes where a member of your own staff is trained to become your own in-house trainer which means your business can benefit from having an in-house specialist.. 

There’s now an opportunity to gain a nationally recognised qualification – the NCFE Level 2 Certificate in Customer Service for Hospitality, Leisure, Travel and Tourism.

As you would expect, our clients include some of the biggest names in tourism and leisure – but also thousands of small businesses across England that have turned to Welcome to Excellence to help raise their game.

Our clients range from tiny B&Bs and guesthouses to large organisations such as Bourne Leisure (Warners, Haven and Butlins), Compass Group, De Vere, English Heritage and many public sector organisations. View our case studies

As the only customer service training programme recommended by Regional Tourist Board Partnerships, Welcome to Excellence is offered through all of England’s regional Tourist Boards and Regional Partners.

In a nutshell, we’re the No 1 in customer service training in the UK! One call to us and we will get you on course to a great future.

To get in touch with your local Welcome to Excellence manager contact us.