Benefits of customer service training

Welcome to Excellence customer service training programmes have been developed especially for people working in service industries – including front-line employees, managers, business proprietors, volunteers and students.

They are designed to suit both new and highly experienced staff working in:

  • Hotels, guest houses and bed and breakfast establishments
  • Self catering accommodation
  • Holiday, caravan and camping parks
  • Visitor attractions (eg museums, historic properties, theme parks, gardens)
  • Leisure, arts and entertainment centres
  • Restaurants and hospitality sector
  • Travel and transport (eg bus and coach companies, taxis, airlines, cruise operators)
  • Local authorities and other public sector organisations
  • Health and social care sector
  • Financial and professional services
  • Emergency services
  • Retail
  • Other service sector organisations

The customer service training courses are also suitable for volunteers and students preparing for employment in any of the above sectors.

The benefits to your organisation

Customer service defines your reputation and is key to business success - Welcome to Excellence training can help you:

  • Achieve excellence in customer service
  • Exceed guest needs and expectations, guaranteeing satisfaction
  • Deliver an experience a guest can value
  • Provide an environment where courtesy, helpfulness and a warm welcome are standard.
  • Improve your welcome to visitors with special needs and disabilities
  • Improve your welcome to international customers
  • Gain more business through converting enquiries into sales
  • Motivate staff through achievement of a Level 2 City and Guilds Award through Welcome Host Gold or Delivering Service Excellence

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