Deliver gold standard customer service

We have the solution to your training needs

Our one-day customer service courses are geared towards those working, or planning to work, in the service sector including front-line staff, managers, supervisors, owners/proprietors, volunteers and students. Each course can be adapted to meet individual business or destination needs. The training courses are frequently updated to reflect changing conditions and legislation and are delivered by highly specialist trainers.

You can choose from open courses at local venues or in-house training programmes that can be customised to your own needs – whichever is best for you!

We also offer programmes where a member of your own staff is trained to become an in-company trainer which means your business can benefit from having an in-house specialist.

There is also an opportunity to gain a nationally recognised City and Guilds Award for some of our courses;
The Level 2 Award in Principles of Customer Service for Hospitality, Leisure, Travel and Tourism accompanies both Welcome Host Gold and Exceeding Visitor Expectations.