Benefits of customer services training

Welcome to Excellence customer service training programmes have been developed especially for people working in service industries – including front-line employees, managers, business proprietors, volunteers and students.

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Our courses are designed to suit both new and highly experienced staff working in:

  • Hotels, guest houses and bed and breakfast establishments
  • Self catering accommodation
  • Holiday, caravan and camping parks
  • Visitor attractions (eg museums, historic properties, theme parks, gardens)
  • Leisure, arts and entertainment centres
  • Restaurants and hospitality sector
  • Travel and transport (eg bus and coach companies, taxis, airlines, cruise operators)
  • Local authorities and other public sector organisations
  • Health and social care sector
  • Financial and professional services
  • Emergency services
  • Retail
  • Other service sector organisations

The customer service training courses are also suitable for volunteers and students preparing for employment in any of the above sectors.

The benefits to your organisation

Customer service defines your reputation and is key to business success - Welcome to Excellence training can help you:

  • Achieve excellence in customer service
  • Exceed guest needs and expectations, guaranteeing satisfaction
  • Deliver an experience a guest can value
  • Provide an environment where courtesy, helpfulness and a warm welcome are standard.
  • Improve your welcome to visitors with special needs and disabilities
  • Improve your welcome to international customers
  • Gain more business through converting enquiries into sales
  • Motivate staff through achievement of a Level 2 City and Guilds Award through Welcome Host Gold, Exceeding Visitor Expectations or Delivering Service Excellence

Marketing Benefits

Create a competitive edge

Whatever the size of your business as soon as 50% of your staff (including part-time and seasonal) have attended any Welcome to Excellence training course you can gain recognition for your commitment to training and customer service through a customer service charter. Let your customers know that you are committed to great customer service!

You will also be able to display the Welcome to Excellence logo on your letterhead, on your website or in your advertising.

All you need to do is let us know you have achieved the 50% target by completing the declaration form and returning it to your local Welcome to Excellence contact.

We will send you a Welcome to Excellence certificate/charter (which is valid for 2 years) as well as supply any artwork you need.

We will also help you showcase your achievement, collaborating with you on press releases, case studies and photographs on our website.

Click here to email us if you would like to know more

We’re here to help with your training requirements

For more information on our training courses, or to discuss your exact requirements, please get in touch and we'll be happy to help. We look forward to hearing from you.

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