Find the answers to some frequently asked questions.

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What is Welcome to Excellence?

Welcome to Excellence is the leading customer service training programme in the UK. It is made up of a series of interactive customer service training courses developed to support people working in the services industries.

How long is each training programme?

They are usually one day in length (9.30 – 16.30) although other arrangements can be made if different timings would suit you better.

What venues do you use?

For open courses we usually use training rooms at a hotel or a visitor attraction.
For in-house courses our trainer would come to your premises.

What is included in the price of training course?

The open course price includes the trainer, training venue, all course materials and certification.
The in-house price includes the trainer, all course materials and certification for up to 16 people.

How many people will be on the course with me?

To ensure the quality of our training, the maximum number of participants is limited and may vary from course to course. As a guide, the maximum number of participants is usually 16 people.

Do you offer in-house or tailored training?

We offer in-company customer service training at your own premises or somewhere else that suits you best. This training can be customised to your needs, both in terms of the content and the timings.

We would rather use our own staff to deliver training. Can you help?

Yes, we can train a selected member of your own staff to deliver the training programmes within your organisation. You can have your own corporate trainer! As well as comprehensive training, the staff member will benefit from ongoing mentoring and support. They will not be left unsupported.

When will I get my certificate?

Certificates are issued within 2-3 weeks of the course date.

I've lost my certificate. Can I have a replacement?

Yes - please contact your local Welcome to Excellence Co-ordinator and tell them which course you were on. So long as they have a record of your attendance, they will be able to issue you with a replacement. You may be asked to pay a nominal fee to have the certificate reissued.

Can I use Welcome to Excellence materials to create my own customer service training programme?

No. Welcome to Excellence is copyrighted. Any reproduction of the materials in whole or part does need prior written permission from Welcome to Excellence Ltd.

We’re here to help with your training requirements

Still have a question? Please give us a call or get in touch via email. We are always happy to help.

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