The tourism industry is always looking for ways to boost its figures, but one of the simplest methods is to make sure that customer service standards exceed expectations.
The tourism industry is always looking for ways to boost its figures, but one of the simplest methods is to make sure that customer service standards exceed expectations. Word of mouth has always been one of the best forms of promotion possible; as satisfied customers tend to recommend companies and services to people they know.
The flipside of this of course, is that customers who are dissatisfied with the service you provide will also share that information, so it is important to make sure that your customer service is of such a high standard that word of mouth can only work for you rather than against you. This is of particular importance with regard to frontline staff at visitor attractions. The key to making sure that standards are upheld is training.
Welcome to Excellence offers a number of essential training courses, but for frontline staff at visitor attractions, there is none better than the Exceeding Visitor Expectations course. This course lasts for just one day, so it will not inconvenience your company to have a staff member or staff members attend, but it can have a big impact on the quality of customer service that your business is offering to its clients.
Staff members who attend the Exceeding Visitor Expectations course with Welcome to Excellence will be helped to:
• Understand the needs and expectations of visitors, and how to meet, and even exceed them
• Effectively cope with difficult situations
• Successfully and effectively communicate with others
• Act as an ambassador to promote the attraction and encourage repeat business
Contact Welcome to Excellence today for more information.