Tailoring a Flexible Training Strategy for Retail Staff

Retail training is important in order to equip staff members with the skills that are required for them to be able to provide effective service for customers; these include giving advice, promoting products and the handling of returned items and complaints. It is thus vital to ensure that you have given your staff the best possible training.

Bespoke training

Training requirements can be very different between different businesses, and as a consequence, many companies prefer to develop their own customised courses that can be specifically tailored to their needs. This gives the organisation a great deal of flexibility when it comes to adapting the courses’ content and design, in addition to the way that they are delivered. One of the extra benefits of having a flexible training strategy is that study programmes can be personalised in order to fit in with the existing commitments of staff members. Welcome to Excellence can train your company’s own trainers, who can then deliver the course to your staff in-house and at a time that is of mutual convenience to your business and staff.

Work with Welcome to Excellence

The great thing about utilising the services of Welcome to Excellence is that you will be able to work with them right from the start of the programme, so that the training course is branded with your company materials. Welcome to Excellence offers two major types of programmes; bespoke company programmes and destination programmes, which have been used with great success by the likes of Gatwick Airport, First Bus and English Heritage. Talk to us today for more information.

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