Excellence — for Volunteers!

The need for excellent customer service does not disappear, just because the people who are in the front lines of interacting with the general public may not actually be getting paid! Even enthusiastic volunteers need to be trained, in order to have their communications and customer service skills up to par.


The need for excellent customer service does not disappear, just because the people who are in the front lines of interacting with the general public may not actually be getting paid! Even enthusiastic volunteers need to be trained, in order to have their communications and customer service skills up to par.

Happily, Welcome to Excellence has the solution, in the form of its Welcome Host for Volunteers training course. The Welcome Host for Volunteers course runs for just half a day, but has been specifically designed for volunteer workers who will encounter members of the general public during their work day, and teaches them a number of invaluable skills and abilities.

Skills learned on the half day Welcome Host for Volunteers course include:

  • • Recognising the value of customer service for volunteers
  • • Identifying customer expectations
  • • Successfully communicating with customers
  • • Meeting extra needs
  • • Increasing service usage with the use of customer service skills
  • • Identifying important elements of great customer service
  • • Creating a good impression
  • • Giving customers information and advice
  • • How to cope effectively with tough situations

The half day course helps volunteers to understand their role within their organisation, and enhances the customer service they are able to offer – while also equipping them with a variety of different strategies and practical skills. The course includes information on body language, the difference between open and closed questions, cultural and language diversity, and how to promote your company, in addition to dealing with customers of all age groups.

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