In today’s world it is sometimes easier to study with the use of the internet rather than having to travel to another physical place to receive training.
In today’s world it is sometimes easier to study with the use of the internet rather than having to travel to another physical place to receive training. The good news is that online customer service courses have come into their own, and can be just as effective as in person, face to face training. The even better news is that one of the very best courses of this nature is offered by the team at Welcome to Excellence.
The new online course was assisted in its development by experts in the customer service field, and is made up of eight e-learning modules that the participant is able to work through at their convenience, at a time and place of their own choosing.
The eight modules included in the course include the importance of customer service, the customer promise and the service offer, customer value and loyalty, the emotional aspects of customer service, how to improve service and resolve problems, service excellence and insight into customers, the journey of the customer, and a module dealing with customer communication.
It takes around two to three hours for participants to have fully completed all of the different modules, and the course can be completed in one go, or left at any point and returned to at a different or more convenient time. The modules are followed by 26 multiple choice questions, with a 70 percent score required in order to pass the course. Contact Welcome to Excellence to arrange your course today or register through the Welcome to Excellence website by clicking the ‘Pay for Courses’ button at the bottom of the course page!