Customer Service Priorities at the Busiest Time of the Year

Christmas is fast approaching and if you are in the hospitality or customer service industry you understand completely that you are about to be put through the ringer. It is an important time of year, the busiest, so how can you ensure you maintain those high standards you are proud of?

Stay Positive – Especially when your job is busy, as at Christmas, it is tough to remain calm and have a smile for every customer. It is an important customer service concept to see through however, making sure that every customer sees the same warm and welcoming face as the last customer.

Be Prepared for the Long Haul – There will be some tough, gruelling long hours during the Christmas period and the hectic nature of it means there might be little time to rest and recharge during your shift. Mentally prepare for this and stay focused at all times.

Know Your Products – To try and woo new customers, in the competitive scene of the Christmas shopping period, there may be a wider range of deals and discounts at this time of year. Stay on top of the product and service catalogue, so you have all the answers ready, no matter the customer query.

Welcome to Excellence has a wide range of customer service courses, aimed at bringing the very best skills and qualities to your customer service staff members. Give us a call today and we’ll be happy to discuss the right packages for your needs.