Welcome Afloat - Customer service skills for the leisure marine sector

The leisure marine industry is thriving and to be competitive you have to provide your customers with a good time. Our Welcome Afloat course has been designed to provide those within the leisure marine sector the tools with which to provide their customers with the ultimate boating experience.

Consistent High Standards – Within any industry we believe in providing customers with the same high standard of customer service, whether they are using your service for the first time, or the hundredth. This course will teach the basics so you can retain and attract customers.

Safety Matters – Having in place a clear plan for safety measures is especially important within this industry. Learning how to incorporate this into a customer service package can be tricky, but we believe we can help you achieve this.

Expert Assistance – Our course is not only developed through our fantastic customer service programme, but is led by British Marine for leisure marine businesses, so you have the best of both worlds. You’ll have the knowledge and expertise of customer service and the specifics of the leisure marine industry in the UK.

If you’d like to find out more about our Welcome Afloat one-day training course feel free to speak to a friendly member of the Welcome to Excellence team, we’ll be happy to offer advice and guidance.