Stanley House Hotel

Stanley House Hotel and Spa has become the latest Lancashire business to get free training for its employees as part of a £5.6m workforce skills programme being delivered in the county.

The award-winning business, based at Mellor in the Ribble Valley, was able to secure leadership and management training for three new staff members, while 17 other staff members gained customer service accreditations.

The training, delivered by The Via Partnership, has benefited staff members from Stanley House’s reception, housekeeping, maintenance, wedding planning and restaurant teams.

Philip Wharton, general manager of Stanley House Hotel and Spa, said: “As a leading leisure and hospitality venue, we are committed to enhancing the overall customer experience. Our strength is in our people which is why we have invested in training across the board, offering hospitality management, leadership and health and safety qualifications.”

The Level 2 Team Leading training comprised of a one-day course followed by a written assignment to demonstrate their new knowledge and understanding back in the workplace. This allowed each learner to achieve the accredited qualification.

Via also gave customer service training to two groups of Stanley House employees; firstly to four members of staff during an ‘open’ course and then to a group of thirteen employees on site at the hotel.

Rebecca Lynch, of The Via Partnership, added: “By being flexible in our delivery we were able to accommodate a large number of staff with minimal disruption and travel time away from the workplace. Stanley House prides itself on excellence in customer service and aims for all members of staff, not just those who are directly customer-facing, to have strong customer service skills. This training will certainly help them to achieve this.”

The customer service programme involved learners attending the Welcome Host Gold one-day course which gave them the knowledge to then complete the City & Guilds Delivering Customer Service accredited unit (Level 2 Award in Customer Service Delivery). Learners were asked to complete a variety of tasks including written questions and workplace observations.

Back to case studies
Powis Castle (National Trust)
Read more
Tatton Park
Read more
The JORVIK Group
Read more
Brunel's SS Great Britain
Read more
Yarmouth Harbour
Read more
Hedgehog Corner & Hot Tubs
Read more
Centre Island Hotels
Read more
Cotswold Inns and Hotels Ltd
Read more
Brooklands Museum
Read more
Chichester Festival Theatre
Read more
Denbies Vineyard and Wine Estate
Read more
Hall Hill Farm
Read more
Imperial War Museum North
Read more
Imperial War Museum North - Disability Awareness
Read more
Shugborough House
Read more
Tyne and Wear Museums
Read more
Wroxham Barns
Read more
University of Exeter - Hospitality Services
Read more
West Quay Shopping Centre
Read more
Bourne Leisure
Read more
Gatwick Airport
Read more
intu Trafford Centre
Read more
The Needles Park
Read more
Metrobus
Read more
English Heritage
Read more
Staffordshire Ambassador programme
Read more
Bletchley Park
Read more
West Marden Farm Accommodation
Read more
The Tour De France
Read more
Welcome to Morecambe Bay
Read more
Museum of Cannock Chase
Read more
Trafford Hospital - Central Manchester University Hospitals
Read more
Black Diamond Umbrella and Accountancy Services
Read more
Stanley House Hotel
Read more
Royal Bournemouth and Christchurch Hospital
Read more
The University of Chichester
Read more
Bombay Sapphire
Read more
RSPB Leighton Moss
Read more
Video case studies
Read more
Faversham Town Council/Shepherd Neame Ltd
Read more
Canal & River Trust
Read more

We’re here to help with all your training requirements

For more information on our courses, or to discuss your exact requirements, please get in touch and we'll be happy to help.


Contact Us