Customer Service training - testimonials
Delivering Service Excellence
"Right from the initial enquiry into the Delivering Service Excellence course I found everyone to be very helpful, especially in helping tailor the course to our company's requirements. I really wanted the team to go back to basics in offering our member's a great customer experience and the feedback about the course from my team was very positive. They all felt the course acted as a beneficial reminder as to what we were essentially here to do as a job and I have heard my team members putting the course detail into practice, which is great. Offering my team the opportunity to obtain a City & Guilds qualification at the end was also a fantastic feature of the course. Highly recommended!"
Shepherds Friendly Society
"The training gave everyone a better understanding of each other's roles and frustrations when dealing with customers, internally and externally. It was very beneficial to our organisation and was a good investment for Dunstan Thomas!"
Maria Turner, PA & HR Coordinator
Exceeding Visitor Expectations
"An excellent, well delivered course. Thought provoking and showed me aspects of my role that I had not considered."
Welcome Host Gold
"As a place of pilgrimage that attracts over 100,000 pilgrims a year, we were keen to welcome our visitors in an appropriate manner and develop our service in our tea room, shop and residential accommodation. Jo Beard, our trainer for the day, read a lot of material before the course to acquaint herself with the history of the Shrine and undertook a prior visit. The whole day was very valuable and all commented on the excellence of the training."
Julian Foord, Pilgrimage Coordinator
Roman Catholic National Shrine, Walsingham, Norfolk
"My staff thoroughly enjoyed the course and found, John, the trainer to be extremely approachable and enlightening. He encouraged interaction and participation and recognised the importance of tailoring the training specifically to our attraction, which was very helpful. It has helped staff fully appreciate that there is always room for improvement where customer service is concerned."
Damian Preston, Museum Manager
Manchester United Ltd
“We chose Welcome to Excellence because it is a market leader in its field and we were able to adapt the course specifically to suit staff and volunteers at Bletchley Park as well as offer a City and Guilds professional certificate. Visitor numbers are already up by 28% on last year; I am sure welcome Host Gold is a factor in this. Sue Gill attended Bletchley Park to present certificates to some of our participants. This was incredibly well received and the continuing support of Tourism South East throughout our training has been very much appreciated.”
Helen Keen, Visitor Service Manager
“It is important that we offer a warm Yorkshire welcome to make visitors stays memorable and encourage them to return time and time again. Welcome Host Gold has been an important part of this as it highlights the key aspects of the quality of the visitor experience, giving very practical tips and encourages a real sense of pride in what we have to offer in Yorkshire.”
Gary Verity, Chief Executive
Welcome to Yorkshire
"Whether trainee manager, meeting and events manager, restaurant manager or wedding coordinator, we all found the Welcome Host Gold course invaluable. Sometimes it's good to remind yourself that what you are doing is right and that there are good reasons why we have certain procedures in place. However, I can honestly say that we took a great deal more from the course and we're now brimming with ideas that can easily be adopted to further enhance the customer experience of Stanley House. The tutor was also amazing."
Emma Eccleston, Meeting and Events Manager
Stanley House Hotel
"We set out to train staff right across the board, everyone from car park attendants to company directors. I was amazed and thrilled by the scale of the impact. The staff showed a huge improvement in motivation and our sales increased by up to 20% in the six months following the training. Welcome Host was definitely the biggest single factor in this achievement."
Jackie Mottershead, Retail Manager
Oswaldtwistle Mills Shopping Village
“We feel that the course objectives meet our customer service values and standards. The course delivers a very positive message, which is easy for all levels of staff to remember and put into practice. We want all our staff to give each visitor a warm welcome and understand the importance of good customer service. We constantly receive positive feedback from our visitors on our friendly and helpful staff and their can do attitude. Tourism South East are very proactive and respond to feedback and the trainers are excellent and will motivate your staff. We were awarded Gold for VisitEngland Large Visitor Attraction of the Year and we know that training played a large part in this,”
Tammy Cutler, HR Manager
Beaulieu National Motor Museum
"When I attended Welcome Host, I was expecting another "Customer Care" course with the usual "role play" "statistics" etc. etc. I was pleasantly surprised at how different it was. The course was tailored and specific to the industry I work in, it gave lots of good examples and was interactive all the way through (no death by power point). I found it to be enlightening but more importantly the delivery took account of different learning styles, something which as a trainer myself I recognise the importance of. I found the course enjoyable, the content interesting and the outcome a City & Guilds level 2 qualification, what more could you ask. "
Val Handley-Greaves, NVQ Team Leader/Trainer
First Bus Hampshire & Dorset
"I attended the course with no pre-conceived ideas, so I was very much an open book. The course content covered a wide range of topics from understanding your customers to communicating successfully, highlighting areas of good and bad practice. I have used this training in my role as an NVQ Development Officer/NVQ Asessor to develop my knowledge and understanding of the importance of providing excellent service. "
Sharon Gerrard, NVQ Development Officer
Lincolnshire County Council
On-line Customer Service Excellence training course
"I really enjoyed the course, it thought it was well laid out, well presented and if all members of a company could follow the lessons, they will have great customer service. Being online, I found it much easier to fit into my working day and I would love to extend my business skills if other suitable modules became available.
Eco Chic Cottages
”We really enjoyed the networking aspect and hearing about different selling techniques. The course met and exceeded our expectations and made us more aware of the importance of having a structured approached.”
Beverley Summers and Gill Welch
The National Memorial Arboretum
“As a Hotel Company we need to make sure that we look after every guest within the hotels, so to be able to give the Welcome All training to staff has helped with confidence and knowledge when dealing with guests and staff that may have a disability. They enjoy working through the workbook together as this helps them to really think about situations and understand what a disability is. As a result of the training, we have had comments from guests as well as letter to thank staff and the hotels.”
Stephen Arber, Group Training Manager
The Collection Hotels
"Our staff prior to the course were not representing the professional company that we portray! Since completing the course our Customer Service staff answer every phone call in the most professional manner while meeting our clients expectations. The Welcome Line course has proven to be a great benefit across Browns Distribution Services Ltd. Thank You."
David Brown, Director
Browns Distribution Services Ltd
"As I have not been a manager long it was really helpful to know how to plan for the future and assess how the business is doing; how to plan ideas, indentify what affects the business and also learn about different management styles. It has helped in my role as i have taken everything I have learnt and am using the techniques in my business"
Maria Scriven, Visitor Services Manager
Leicester Visitor Information Centre
"I expected to learn about energy saving in the workplace, recycling and re-using but it was so much more than that! I enjoyed learning about the local products that are available in our area. It has made me re-assess how much print we ask for from visiting companies, what paper we use to produce our own print and how we recycle glass."
Debs Storey, Marketing Assistant
Lakeside Arts Centre
Welcome to Blackpool
"This was an enjoyable, well presented and informative course. It brings the history of Blackpool to life, coupled with the knowledge of everything that is Blackpool today. The course will certainly be of benefit to Blackpool and ultimatley the tourists it attracts."
Gary Henshall, Waterparks Manager
Sandcastle Waterpark, Blackpool
"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."