Open courses enable individuals and employees from different companies to attend a course at a given location. We provide the trainer, all course materials, venue and light refreshments.
One of the advantages of attending an open course is the opportunity to meet and discuss ideas with other participants from a variety of backgrounds. It also enables a number of staff to go through the programme over a period of time causing less disruption to the running of your business.
Courses are arranged throughout the year. Please contact your local Welcome to Excellence manager for detailed information on course dates and venues in your area.
"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."