How to become a customer service trainer

Sometimes it suits companies best to nominate a member of their own staff to be trained to run one of the Welcome to Excellence courses in-house. This can give you extra flexibility as well as making sure the training is totally geared to your own business needs.
The first step is to take a look at the trainer specifications. There is a customer service trainer specification for each course.

Interested individuals will be asked for their CV (outlining relevant training experience and qualifications) so we can assess their suitability against the course specification. This is so we can ensure the quality of the training courses remains at a high level.

A trainer briefing is run by the Master Trainer for each course to meet demand from corporate customers. Each briefing programme is arranged for between 4 and 10 people and lasts one-day. Of course, new trainers are advised to attend at least one open course before they start training their own staff.

Prices are calculated on an individual basis and will vary according to course title and numbers attending. Venues are arranged according to where there is demand.

Successful participants will receive full trainer support materials and a trainer certificate - all included in the price of the trainer briefing. And of course we are more than happy to provide ongoing guidance and support.

To register interest, contact your local Welcome to Excellence manager

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