Welcome Host Gold
Think like a customer to build on your customer service skills and increase customer satisfaction and loyalty.
Read more about this courseWelcome to Excellence programmes have been created especially for people working in the service sector including front-line employees, managers, business owners, volunteers and students. With courses on a wide range of customer service topics, you're sure to find a course to meet your requirements.
Contact usThink like a customer to build on your customer service skills and increase customer satisfaction and loyalty.
Read more about this courseSpecifically designed for staff working in attractions and activity centres and aligned to VisitEngland's Visitor Attraction Quality Scheme.
Read more about this courseTake customer service standards to the highest level and wow your customers with a quality of service that really excels.
Read more about this courseEveryone is different so gain confidence in anticipating and meeting the needs of all your customers.
Read more about this courseOur world-famous introduction to the essentials of great customer service for those new to a customer facing role.
Read more about this courseA tailored version of Welcome Host designed for volunteers who provide a wide range of services to visitors and local residents.
Read more about this courseFind out how culture impacts on customer service encounters and gain practical advice on how to improve your welcome to international customers.
Read more about this courseInspires first time managers and supervisors to become great team leaders so the whole team can deliver outstanding customer service.
Read more about this courseFor managers and proprietors, to develop and implement an effective customer service strategy for their organisation.
Read more about this courseGain essential selling skills to turn potential customers into loyal ambassadors.
Read more about this courseCreated with British Marine for those working in the boating tourism sector to ensure that all visitors have a great experience.
Read more about this courseDiscover how the principles of green tourism can help you to control costs, improve efficiency and attract an expanding market who appreciate special and authentic experiences.
Read more about this courseCombine our customer service courses with destination knowledge or company information to create a fully tailored customer service solution.
Read more about this courseFor more information on our training courses, or to discuss your exact requirements, please get in touch and we'll be happy to help. We look forward to hearing from you.
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