Our high quality training courses

Welcome to Excellence programmes have been created especially for people working in the service sector including front-line employees, managers, business owners, volunteers and students. With courses on a wide range of customer service topics, you're sure to find a course to meet your requirements.

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Customer Service Best Sellers

Welcome Host Gold

Think like a customer to build on your customer service skills and increase customer satisfaction and loyalty.

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Exceeding Visitor Expectations

Specifically designed for staff working in attractions and activity centres and aligned to VisitEngland's Visitor Attraction Quality Scheme.

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Delivering Service Excellence

Take customer service standards to the highest level and wow your customers with a quality of service that really excels.

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Welcoming All Customers

Everyone is different so gain confidence in anticipating and meeting the needs of all your customers.

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Other Customer Service Courses

Welcome Host

Our world-famous introduction to the essentials of great customer service for those new to a customer facing role.

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Welcome Host for Volunteers

A tailored version of Welcome Host designed for volunteers who provide a wide range of services to visitors and local residents.

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Welcoming International Customers

Find out how culture impacts on customer service encounters and gain practical advice on how to improve your welcome to international customers.

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Leadership & Management

Lead, Motivate & Succeed

Inspires first time managers and supervisors to become great team leaders so the whole team can deliver outstanding customer service.

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Welcome Management

For managers and proprietors, to develop and implement an effective customer service strategy for their organisation.

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Sales & Marketing

Successful Selling

Gain essential selling skills to turn potential customers into loyal ambassadors.

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Specialist Courses

Welcome Afloat

Created with British Marine for those working in the boating tourism sector to ensure that all visitors have a great experience.

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Green Edge

Discover how the principles of green tourism can help you to control costs, improve efficiency and attract an expanding market who appreciate special and authentic experiences.

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Customised Courses

Customised Destination/Company Programmes

Combine our customer service courses with destination knowledge or company information to create a fully tailored customer service solution.

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We’re here to help with your training requirements

For more information on our training courses, or to discuss your exact requirements, please get in touch and we'll be happy to help. We look forward to hearing from you.

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