Our high quality training courses

Welcome to Excellence programmes have been created especially for people working in the service sector including front-line employees, managers, business owners, volunteers and students. With courses on a wide range of customer service topics, you're sure to find a course to meet your requirements.

Contact us

Customer Service Best Sellers

Welcome Host Gold

Think like a customer to build on your customer service skills and increase customer satisfaction and loyalty.

Read more about this course

Exceeding Visitor Expectations

Specifically designed for staff working in attractions and activity centres and aligned to VisitEngland's Visitor Attraction Quality Scheme.

Read more about this course

Delivering Service Excellence

Take customer service standards to the highest level and wow your customers with a quality of service that really excels.

Read more about this course

Welcoming All Customers

Everyone is different so gain confidence in anticipating and meeting the needs of all your customers.

Read more about this course

Other Customer Service Courses

Welcome Host

Our world-famous introduction to the essentials of great customer service for those new to a customer facing role.

Read more about this course

Welcome Host for Volunteers

A tailored version of Welcome Host designed for volunteers who provide a wide range of services to visitors and local residents.

Read more about this course

Welcoming International Customers

Find out how culture impacts on customer service encounters and gain practical advice on how to improve your welcome to international customers.

Read more about this course

Leadership & Management

Lead, Motivate & Succeed

Inspires first time managers and supervisors to become great team leaders so the whole team can deliver outstanding customer service.

Read more about this course

Welcome Management

For managers and proprietors, to develop and implement an effective customer service strategy for their organisation.

Read more about this course

Sales & Marketing

Successful Selling

Gain essential selling skills to turn potential customers into loyal ambassadors.

Read more about this course

Win More Conferences & Events

Deliver a product that will get noticed and generate quality sales.

Read more about this course

Specialist Courses

Welcome Afloat

Created with British Marine for those working in the boating tourism sector to ensure that all visitors have a great experience.

Read more about this course

Delivering Service Excellence in Health & Social Care

Whether working in the NHS or private sector, deliver unbeatable service and enhance the reputation of your organisation.

Read more about this course

Welcoming Walkers & Cyclists

Discover what you can do to make your business walker and cyclist friendly and how to use promotional activities to capture a part of this growing market.

Read more about this course

Green Edge

Discover how the principles of green tourism can help you to control costs, improve efficiency and attract an expanding market who appreciate special and authentic experiences.

Read more about this course

Customised Courses

Customised Destination/Company Programmes

Combine our customer service courses with destination knowledge or company information to create a fully tailored customer service solution.

Read more about this course

We’re here to help with your training requirements

For more information on our training courses, or to discuss your exact requirements, please get in touch and we'll be happy to help. We look forward to hearing from you.

Contact us