Scheduled courses for individual bookings available in some locations.
This programme is designed for people who work in health and social care – a sector where excellent service and effective communications can make all the difference to the customer experience.Enquire about this course
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Delivering Service Excellence in Health and Social Care has been designed to help participants provide world-class service to patients, other service users and partner organisations. In this sector, high quality customer service is crucially important to improve the experience of patients and their relatives, many of whom are likely to be in stressful situations.
This programme delivers a mix of lively instruction, group activity and self- assessment, enabling participants to develop an insight into the importance of customer service as well as showing them how to improve their own performance.
In-house course price: £900.00
I really enjoyed this course and it made me think about how I communicate with colleagues as well as the public.