Scheduled courses for individual bookings available in some locations.
The Exceeding Visitor Expectations course has been designed specifically for visitor attractions. It combines the expertise of VisitEngland's Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service.
Attractions in the VisitEngland Quality Scheme will receive a 10% discount on the standard in-house fee.
Attractions not currently in the scheme when they book an in-house course can have their joining fee for the scheme waived.
Please visit VisitEngland Assessment Services for more information.
Exceeding Visitor Expectations will help participants to:
Exceeding Visitor Expectations is a highly practical customer service training course aimed at front-line staff working in a visitor attraction.
Individuals participating in Exceeding Visitor Expectations can also receive a City and Guilds national award by completing and passing a multiple-choice question paper at the end of the training session.
Open course price: £90.00
In-house course price: £900.00
The whole team was really impressed with the Exceeding Visitor Expectations training. David was a great trainer and really took time to get to know the site and our staff. The 3 sessions we had were lots of fun and suitable for all our front facing staff, including volunteers, cafe and event stewards. We all came away feeling like we had a fresh perspective on customer service.
Hazel Stenner, SS Great Britain
Annabella is amazing at what she does, had a great course!
Emma Furlong, Marwell Wildlife
Jo made us think! Gave us good supporting information and how to deal with any problems.