Open Course
Scheduled courses for individual bookings available in some locations.
The Exceeding Visitor Expectations course has been designed specifically for visitor attractions. It combines the expertise of VisitEngland's Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service.
Course details for Exceeding Visitor Expectations can be found on this page.
For more information on the quality scheme, please visit VisitEngland Assessment Services.
Exceeding Visitor Expectations will help participants to:
Exceeding Visitor Expectations is a highly practical customer service training course aimed at front-line staff working in a visitor attraction.
Individuals participating in Exceeding Visitor Expectations can also receive a City and Guilds national award by completing and passing a multiple-choice question paper at the end of the training session.
(Additional City & Guilds registration/certification fees apply - please contact us for details.)
Open course price: £90.00 +VAT
In-house course price: £995.00 +VAT
The whole team was really impressed with the Exceeding Visitor Expectations training. David was a great trainer and really took time to get to know the site and our staff. The 3 sessions we had were lots of fun and suitable for all our front facing staff, including volunteers, cafe and event stewards. We all came away feeling like we had a fresh perspective on customer service.
Hazel Stenner, SS Great Britain
Annabella is amazing at what she does, had a great course!
Emma Furlong, Marwell Wildlife
Jo made us think! Gave us good supporting information and how to deal with any problems.
Holkham Estate
If you are interested in booking one of our courses, or just need some more information, please complete the form and a member of our team will be in touch.
Or you can contact us at:
023 8062 5533 [email protected]We have a large range of courses to suit every business. If you would prefer something a bit more personal to you, get in touch! We are happy to tailor a course to your requirements.
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