Lead, Motivate and Succeed

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Lead, Motivate & Succeed overview

An inspirational one-day course for supervisors and managers working in service sector organisations and also students preparing for a management career. It looks at how to lead, develop and motivate staff so that the whole team delivers world-class customer service that delivers bottom line business benefits.

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You will find out how to:

  • set objectives for organisations, teams and individuals
  • sharpen up your management and leadership skills
  • communicate effectively
  • give and receive feedback
  • create a customer-focused culture within a team
  • deal with challenges and handle difficult situations in a positive way
Full course details

Lead, Motivate and Succeed is a stimulating and inspiring one-day customer service management course that will empower first-time managers and supervisors to get the most out of their team.

This exciting mix of personal action planning, group activity and expert tuition will provide an insight into the art of leadership as well as practical tips on how to motivate your staff to excel.

This course can also provide a stepping stone towards the Welcome Management programme.

Lead, Motivate and Succeed covers:
1
Setting objectives
  • Vision and mission
  • Components of great customer service
  • Organisational, team and individual objectives
2
Effective delegation
  • Advantages
  • How to avoid the pitfalls
  • The seven steps
3
Managing change
  • Attitudes to change
  • Do's and Don'ts
  • Changing the culture
4
How to be a postive leader
  • What makes a good leader
  • The difference between leading and managing
  • Leadership styles
  • Defining your own leadership style
  • Action-centred leadership
5
How to motivate and inspire your team
  • What motivates people?
  • How to respond to diversity in your team
  • Effective communication
  • Focus on skills
  • Create the culture
6
Manage your team
  • How to set standards
  • How to deal with problems
  • Negotiation
  • You as the leader and manager
7
Action planning
8
Assessment activity
Course Prices

Open course price: £95.00

In-house course price: £1000.00

Course delivery options

Open Course

Scheduled courses for individual bookings available in some locations.

In-House Course

Delivered exclusively for a business, organisation or project on a date and location of own choice.

Bespoke Course

Producing new or customising content to precisely match business, organisation, destination or project requirements.

Train the Trainer

Members of your team become accredited to deliver in-house courses for your business, organisation or project.

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Enquire about this course

If you are interested in booking one of our courses, or just need some more information, please complete the form and a member of our team will be in touch.

Or you can contact us at:

023 8062 5533 [email protected]
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Not the right course for you?

We have a large range of courses to suit every business. If you would prefer something a bit more personal to you, get in touch! We are happy to tailor a course to your requirements.

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