Welcome Host - customer service training

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Welcome Host overview

The Welcome Host customer service training course helps participants to acquire new customer service and communication skills as well as improving their knowledge of local facilities and services.

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You will find out how to:

  • improve communication skills
  • create a positive impression
  • deal effectively with difficult situations
  • exceed customer expectations
  • build repeat business and word of mouth recommendations
Full course details

This definitive one-day Welcome Host training course includes a mix of inspirational presentation, stimulating group activity, essential tips and individual action planning.

Combining an expert overview with specific actions to improve customer service in your business, no wonder this is the UK’s No 1 training course in customer service.

Welcome Host covers:
  • The importance of excellent customer service
The Tourism, Leisure and Hospitality industry
  • Industry sectors
  • The benefits of tourism
  • The value of tourism
  • What makes a business or organisation stand out?
Understanding your customers
  • The customer experience
  • Put yourself in the customer’s shoes
  • Identifying needs and expectations
  • Identifying the types of customers at your own organisation
Delivering excellent customer service
  • Key elements of customer service
  • Trends in customer service and changing expectations
  • Check your level of service
  • Setting and maintaining standards
  • How to make a great first impression
Successful communication
  • Verbal communication
  • Body language
  • The importance of listening skills
  • Open and closed questions
  • Written communication
  • Communication by telephone
Providing information and advice
  • Presenting information to customers
  • Sharing local information
Meeting specific needs
    • Providing an accessible service
    • Language and cultural diversity
    • Different needs for customers of different ages
Dealing with difficult situations
  • ‘The nice customer’ may not be the repeat customer!
  • The causes of dissatisfaction
  • Handling complaints effectively
  • Recognising customer reactions
  • Dealing with feelings
  • Dealing with difficult situations
  • Resolving problems
  • Using customer feedback for positive change
Boosting business
  • Opportunities to increase business
  • Improvements you can make in your own business or organisation
Assessment activity
Course Prices

Open course price: £90.00 +VAT

In-house course price: £900.00 +VAT

Course delivery options

Open Course

Scheduled courses for individual bookings available in some locations.

In-House Course

Delivered exclusively for a business, organisation or project on a date and location of own choice.

Bespoke Course

Producing new or customising content to precisely match business, organisation, destination or project requirements.

Train the Trainer

Members of your team become accredited to deliver in-house courses for your business, organisation or project.


Enquire about this course

If you are interested in booking one of our courses, or just need some more information, please complete the form and a member of our team will be in touch.

Or you can contact us at:

023 8062 5533 [email protected]
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Not the right course for you?

We have a large range of courses to suit every business. If you would prefer something a bit more personal to you, get in touch! We are happy to tailor a course to your requirements.

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