Scheduled courses for individual bookings available in some locations.
A one-day training course that covers the core skills needed to deliver excellent customer service in an ever changing industry. It is highly flexible and can be tailored to include skills and knowledge specific to destinations and businesses.
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Updated and refreshed in 2023, Welcome Host Gold uses varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. Interactive learning, group exercises, personal action planning and a host of great tips all help participants to make a real difference to customers' experiences.
The customer experience
Why are we here?
Just doing your job versus delivering exceptional service
Promoting your local area
Product and destination knowledge
Knowing your customers
Meeting, managing and exceeding customer expectations
The customer experience
Gaining a competitive edge
Customer service opportunities
First impressions count
It's your choice
External and internal customers
Working as an effective team
A great experience for everyone
Being inclusive and accessible
Policies, procedures and standards
The communication process
It's not what you say, it's the way you say it
Becoming a better listener
Telephone calls from customers
Communicating in writing
The power of social media
Wowing the customer
Receiving feedback from customers
Learning from feedback
Options for boosting business
Features, advantages and benefits
Using effective sales techniques
Making it memorable
Individuals participating in Welcome Host Gold can also receive a City and Guilds national award by completing and passing a multiple-choice question paper at the end of the training session. (Additional per person registration/certification fees apply - please contact us for further details.)
Open course price: £90.00 To book on our Welcome Host Gold course on the 15th and 16th January 2024, please click here
In-house course price: £995.00
I attended the Welcome Host Gold training in Exeter along with my colleague and I just wanted to say how wonderful we thought Sue was as a trainer. We have both attended courses in the past (not with Welcome to Excellence), but have found that they can leave you a little sleepy. However, this was not the case. Sue made the training interactive, interesting and fun. It was great how she involved everybody without putting anyone on the spot. Overall I can honestly say it was the best training day I have attended in recent years and the content was able to be applied to the range of businesses that were there on the day. This made it easy to think to yourself how they could be applied to your own business, customers and circumstance.
Katie Stinchcombe, Alison Howell's Foot Trails
Really informative and has given me more confidence
and techniques to deal with customers.
New Forest Cottages
Julia was very enthusiastic and maintained interest
with a good balance of learning and activities.
Army Flying Museum