Welcoming All Customers - customer service & accessibility training

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Welcoming All Customers overview

One fifth of the population live with a disability. Providing accessible products and services offers new opportunities, and can contribute to business growth and an improved quality of service for everyone. This new course provides participants with practical advice to give them confidence in meeting the needs of all their customers.

For up-to-date information from VisitEngland about accessibility guides please visit: https://www.visitbritain.org/business-advice/update-accessibility-information

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You will find out how to:

  • anticipate and, whenever possible, meet the access needs of all your customers
  • understand the range of accessibility requirements
  • meet legal obligations under the Equality Act 2010
  • ensure your workplace is inclusive and welcoming
  • present information in ways that can reach customers with a range of different needs, expectations and levels of understanding
  • make visits to your workplace a great experience for everyone
Full course details

The course will create an understanding of the importance of providing great customer service to all customers.

There will be a mix of inspirational presentations, stimulating group activity, practical hints and tips and individual action planning.

Welcoming All Customers covers:
A great welcome for everyone
  • Attitudes and behaviours
  • Models of disability
Accessibility means business
  • The benefits of inclusivity
  • The market for accessible services
  • The three pillars of accessible tourism
  • Be creative and make a difference
  • Mapping the customer journey
  • Gathering feedback
Understanding the law
  • The Equality Act 2010
  • Types of discrimination
  • Knowing the law
Making a connection
  • Communicating successfully
  • Visible and hidden disabilities
  • Identifying and overcoming barriers to accessibility
  • Effective communication
  • Choosing your words
  • Developing your listening skills
  • Communicating in writing
What makes a welcome?
  • Offering assistance
  • Accessible products and services
  • Everyone is an individual - practical guide/activities across the spectrum
  • Welcoming assistance dogs
Promoting your accessibility
  • Letting Customers know what you can offer
  • Accessibility Guides
  • How can we promote our accessibility?
  • Marketing literature for everyone
You make the difference
  • Offering the best service
  • Becoming an accessibility champion
  • Finding out more
Course Prices

Open course price: £95.00 +VAT

In-house course price: £950.00 +VAT

Course delivery options

Open Course

Scheduled courses for individual bookings available in some locations.

In-House Course

Delivered exclusively for a business, organisation or project on a date and location of own choice.

Bespoke Course

Producing new or customising content to precisely match business, organisation, destination or project requirements.

Train the Trainer

Members of your team become accredited to deliver in-house courses for your business, organisation or project.


Enquire about this course

If you are interested in booking one of our courses, or just need some more information, please complete the form and a member of our team will be in touch.

Or you can contact us at:

023 8062 5533 [email protected]
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Not the right course for you?

We have a large range of courses to suit every business. If you would prefer something a bit more personal to you, get in touch! We are happy to tailor a course to your requirements.

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