Lead, Motivate and Succeed

Customer care training course

This one-day course has been developed in response to widespread demand. It aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service.

It is ideal for first-time line managers and supervisors working in the hospitality, leisure, travel, tourism, retail or financial sectors. The course is equally suited for students preparing for employment in the service sector.

You will look at how to:

  • set objectives for organisations, teams and individuals
  • improve your management and leadership skills
  • communicate effectively
  • create a customer-focused culture within a team
  • deal with any problems and handle difficult situations

For booking enquiries please contact your local Welcome to Excellence manager


Full course details

Lead, Motivate and Succeed is a stimulating and inspiring one-day customer service training management course that will empower first-time managers and supervisors to get the most out of their team.

This exciting mix of personal action planning, group activity and expert tuition will provide an insight into the art of leadership as well as practical tips on how to motivate your staff to excel.

This course can also provide a stepping stone towards the Welcome Management programme

Lead, Motivate and Succeed covers:

  1. Setting objectives
    • Vision and mission
    • Components of great customer service
    • Organisational, team and individual objectives
  1.  Effective delegation
    • Advantages
    • How to avoid the pitfalls
    • The seven steps
  1. Managing change
    • Attitudes to change
    • Do's and Don'ts
    • Changing the culture
  1. How to be a postive leader
    • What makes a good leader
    • The difference between leading and managing
    • Leadership styles
    • Defining your own leadership style
    • Action-centred leadership
  1. How to motivate and inspire your team
    • What motivates people?
    • How to respond to diversity in your team
    • Effective communication
    • Focus on skills
    • Create the culture
  1. Manage your team
    • How to set standards
    • How to deal with problems
    • Negotiation
    • You as the leader and manager
  1. Action planning
  1. Assessment activity


Course prices

Open course price: £95.00

In-house course price: £1000.00

Course reviews

"Comprehensive, interactive and enjoyable, the Welcome to Excellence courses really deliver quality results and I'm delighted to endorse them."

Amanda Wilson, Human Resources Manager
Intu Trafford Centre

"We were delighted with the results of the Welcome to Excellence programme, staff came away inspired, motivated and full of priase for the trainers and the course content."

Learning and Development Manager
Travel Services


Course dates

For more information call 023 8062 5439 or click here to email

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