Welcome All - customer service and disability awareness training

Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The programme provides participants with practical advice and cost–effective ideas to enhance service quality for customers with disabilities and specific needs.

You will look at: 

  • the benefits of an accessible service
  • key provisions from the Equalities Act
  • practical advice on how to provide the best service
  • how to communicate effectively
  • how to improve accessibility
  • guidance on a range of sensory, mobility and learning disabilities 

See what other businesses have achieved in regards to accessibility:

FREE online tasters below:

To learn more about how to write an accessibility statement visit: www.visitengland.com/accessstatements

To complete our online accessibility learning burst click here.

One Step Ahead

Download the PDF from VisitEngland here.

For booking enquiries please contact your local Welcome to Excellence manager


Full course details

The course will create an understanding of the importance of providing great customer service to customers with disabilities as well as knowledge about how to do so.

This definitive one-day training course includes a mix of inspirational presentation, stimulating group activity, essential tips and individual action planning.

Welcome All covers:

  1. Introduction
    • Attitudes and behaviour
    • Personal objectives
    • Why accessibility matters
    • Legal requirements
    • Accessibility means business
    • First class service for all
  1.  A positive approach
    • Everyone is an individual
    • Visible and invisible disabilities
    • Removing barriers
  1. Effective communication
    • Communicating with deaf and hearing impaired customers
    • Communicating with visually impaired customers
    • Communicating with customers with learning disabilities
    • Communicating with customers with a speech impairment
  1. Improving accessibility
    • Ensuring a warm welcome
    • Helping wheelchair users
    • Accessible food and drink facilities
    • Accessible accommodation
    • Accessible attractions
    • Accessible transport services
  1. Making a real difference
    • Your own action plan
  1. Assessment activity
  1. The Equalities Act
  1. National Accessible Scheme


Course prices

Open course price: £95.00

In-house course price: £900.00

Course reviews

"Comprehensive, interactive and enjoyable, the Welcome to Excellence courses really deliver quality results and I'm delighted to endorse them."

Amanda Wilson, Human Resources Manager
Intu Trafford Centre

"The session was an excellent mix of theory and ideas about how to put those ideas into practice.  One direct result of the session was the National Trust's first Easy Read guide, written in partnership with an organisation for people with learning disabilities but also aimed at visitors with limited English or basic reading skills.  The course leader was also very helpful after the event with signposting similar work done by other visitor attractions."

Community Learning Officer
National Trust Knole

Course dates

For more information call 023 8062 5439 or click here to email

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