Customer service training news and articles

A range of news and articles from Welcome to Excellence the UK’s leading customer service training providers and their customers


The National Coastal Tourism Academy launches a Bournemouth Ambassador training module

The new National Coastal Tourism Academy, recently established in Bournemouth, has launched a Bournemouth Ambassador training module for local tourism industry staff.

Tourism sector welcomes a City & Guilds qualification

Thousands of staff in tourism industry gain first formal qualification as Welcome Host customer service training course leads to a City & Guilds award

Welcome to Excellence expands into new service sectors

Leading UK Customer Service training programme - Welcome to Excellence announce two new courses 'Welcome Host for Local Authorities’ and ‘Welcome to Health.’

Welcome to Excellence launches new course in response to demand

Welcome to Excellence, the leading customer service training programme in the UK, have launched a new course, taking the total number in their programme to eight

St.Helens Council spearhead the launch of new Welcome to Excellence Course

St.Helens Council works hard to ensure that its customers are satisfied with the services it provides and, as such, is currently a top rated four-star Council

How the UK is raising the bar in customer service

Good service is no longer good enough. As well-travelled customers become increasingly choosy, businesses must deliver world-class service to survive.

Visitors Promised a Quality Welcome to Cornwall

Customer service press releases from Welcome to Excellence the specialists when it comes to customer service training and courses in the UK

Wroxham Barns

Wroxham Barns explains how Welcome to Excellence has played a crucial role in helping them achieve their outstanding level of customer service.

VIP Customer service training goes to the airport

Volunteer Information Patrons (VIPs) at Bristol Airport take cutomer serivce training programme to help staff deliver world-class service

Gatwick briefs new tourism minister on £1bn investment in world class welcome

John Penrose MP, Minister for Tourism & Heritage, visited Gatwick Airport to see improvements being made to the customer experience as part of the airport's £1 billion investment plan

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Police take on Blackpool's tourism beat

Lancashire Police officers are joining the tourism frontline as the whole town comes together to provide better service to visitors and boost the local economy.

A very warm welcome to Blackpool

Blackpool is to launch its biggest ever customer service programme as part of a united effort to drive up quality across the resort

Training puts Exbury staff on the right track for happy visitors

Exbury Gardens staff are key to its success - celebrate its 10th anniversary

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