Towneley Hall 

HISTORIC HALL BECOMES FIRST IN LANCASHIRE TO EXCEED VISITOR EXPECTATIONS WITH NEW COURSE

One of Burnley’s most popular visitor attractions has become the first in the county to take advantage of a new customer service excellence course produced in association with VisitEngland.

Towneley Hall historic house, gallery, museum and parklands, was one of the first in line to register for the recently launched Welcome to Excellence training course, Exceeding Visitor Expectations (EVE). 

Offered by one of the most successful customer service training initiatives in the UK, the specialist course has been designed with VisitEngland specifically for visitor attractions committed to providing a high quality customer experience.

Management and staff working at all areas of the estate participated in the training which will equip them with the skills and confidence to deliver outstanding customer service and discover everything they need to know about being an ambassador for Towneley Hall.

Ken Darwen, Manager at Towneley Hall said: “Over a number of years all of Towneley Hall’s staff and volunteers have taken part in the courses offered by Welcome to Excellence and are looking forward to the latest course, Exceeding Visitor Expectations. The training has helped improve the visitor experience at Towneley Hall and made our venue a highly recommended attraction as recognised by both Google and Trip advisor.”

John Barlow, Welcome to Excellence trainer said: “As Towneley Hall are a valued customer and have undertaken ‘Welcome’ training before, it was an absolute pleasure to be able to deliver the county’s first ‘Exceeding Visitor Expectations’ (EVE) programme to a well-respected client. The course was tailored specifically to incorporate key elements of service excellence in order to raise the profile of the attraction and customer service strategies of the team at such a well-known and well-loved establishment.”

The Burnley estate was the family home of the Towneleys for almost five centuries.  Its historic house and grounds provides all the ingredients for a fun, educational and adventurous day out.

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