COUNTRY ESTATE IS FIRST IN ENGLAND TO EXCEED VISITOR EXPECTATIONS WITH NEW COURSE
One of the region’s most popular attractions has become the first in the country to take advantage of a new customer service excellence course produced in association with Visit England.
Last year’s Large Visitor Attraction of the Year, Tatton Park, was first in line to register for the recently launched Welcome to Excellence training course, Exceeding Visitor Expectations (EVE).
Offered by one of the most successful customer service training initiatives in the UK, the specialist course has been designed specifically for visitor attractions committed to providing a high quality customer experience.
The one-day course was held at the estate and was delivered by specialists in workforce training, The Via Partnership (Via), who hold the North West licence to offer the Welcome to Excellence initiative.
Management and staff working at all areas of the estate participated in the training which will equip them with the skills and confidence to deliver outstanding customer service and discover everything they need to know about being an ambassador for Tatton Park.
Graham Jones, Visitor & Commercial Operations Manager at Tatton Park said, “We were looking for a customer service training programme that is particularly focused on front line staff and will move the whole ethos of customer service up a level at our attraction. The course was extremely useful, everyone enjoyed the day and found it very relevant and thought provoking. We hope to see the benefits brought to use in the near future and take all our staff through the programme.
John Barlow, Welcome to Excellence trainer at Via, said: “It was a pleasure to deliver this very first ‘EVE’ programme for Tatton Park. The course was tailored specifically to incorporate key elements of service excellence in order to raise the profile of the attraction and customer service strategies of the team at such a well known and well loved establishment”.
Tatton Park is one of the most complete historic estates open to visitors. Bequeathed to the National Trust in 1958, it is now financed and maintained by Cheshire East Council. With over 100 events each year, it makes for one of the most popular family days out in the North West.