Scheduled courses for individual bookings available in some locations.
With service excellence, there are no losers. Customers win. Employees win. The organisation wins. Delivering first-class service is a successful strategy for everyone.
The Delivering Service Excellence course is for non-tourism businesses and covers essential customer service skills enabling you to identify your customer's needs and provide a level of service that gains loyalty and increases business.Enquire about this course
You will look at how to:
Delivering Service Excellence covers essential customer service skills so staff can consistently deliver world-class standards of service. It's an interactive course which will help your staff develop their skills and enhance their performance in the workplace.
Open course price: £90.00
In-house course price: £995.00
This was a really insightful course and I feel much more
confident now in handling difficult situations.
Jo was a delight and made the course very enjoyable. Kept me engaged throughout the whole day.