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High impact customer service training courses

Interactive training delivered your way - either via zoom or at your premises - using our highly experienced, associate trainers.
Welcome to Excellence is committed to helping you and your organisation delight customers and increase business.

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We have the solution to your training needs

In today's competitive markets, customer service determines the winners and losers.

Our Welcome to Excellence courses:

Some of our courses are aligned to the national customer service standards so individuals can also achieve a City and Guilds Award.

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Featured course area - Exceeding Visitor Expectations

New start, new team but are you ready for new customers?
We can help you to create amazing customer experiences with Exceeding Visitor Expectations.

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Our training courses
One-day courses for the service sector covering a wide range of topics including customer service, leadership and sales.
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Our training options
Flexible delivery, all led by experienced accredited trainers. Choose from open or in-house course options or even a trainer briefing to deliver courses within your own organisation. Delivery can be face-to-face or virtually.
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Client case studies
Our clients share business focused stories and the reasons why they choose Welcome to Excellence training.
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Our areas of training expertise

We have courses to suit every business. Check out the areas below to find the right course for you.

Customer Service
Leadership & Management
Sales & Marketing
Specialist Courses
Customised Courses
Contact us Our courses
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I would like to say huge thank you for organising and supplying such a fabulous trainer! Amy was absolutely fantastic and all members of the team were utterly engaged right from the start of the day. I am so grateful for the time and effort you took organising the day for us, we would 100% like to work with Welcome Excellence and your team again in the future.
Richard Maybery-Woolfe, CU Coventry

We put all our frontline staff through the Exceeding Visitor Expecatations training. We find that it is a great way to focus the minds of people new to the job on what customers need and want from a day out and how best to deliver that service. Having completed the programme the staff feel better eqqipped and more confident to deal with those customer service challenges.
Gareth Hutchinson, Drusillas Park

I have attended the Welcome courses regularly to refresh my skills. I always learn something new and have found them invaluable to my business as well as being great fun and a great networking opportunity.
Joy Raymmond, Hedgehog Corner

Latest News

Aug 05, 2020

The South East is seeing stars with a double tourism victory for the first time!

Hovertravel Handling Agent Lorry Middleton has become the South East's first ever double winner of both the regional and national Tourism Superstar Award.

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Nov 09, 2019

Customer Service Training for Volunteers

Working as a volunteer for an organisation might seem like a nice thing to do, where you won’t need a lot of training to come across well with the members of the public you come into contact with. You’ve got a cheery disposition and you’re known as a ‘people person’ so that should be…

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We're here to help with your training requirements

For more information on our training courses, or to discuss your exact requirements, please get in touch and we'll be happy to help.

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The Southern and South East England Tourist Board
40 Chamberlayne Road, Eastleigh, Hampshire SO50 5JH
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