Open Course
Scheduled courses for individual bookings available in some locations.
The course aims to instill a good understanding of how to provide a world class welcome to international customers.
The course provides advice and guidance on essential topics and practicalities that will be of immediate benefit in workplace situations and can be delivered either on a short or full-day basis.
Welcome International covers:
1
Welcome
- What will I learn and setting the scene
2
Our international customers
- Key international visitor trends
- The importance of overseas visitors to Britain and your business
- Where do your international customers come from?
3
Culture and customer service
- What is culture?
- Why does culture matter in customer service?
- Avoiding assumptions and stereotyping
4
Welcoming our international customers
- What makes a welcome?
- Improving Britain's welcome
- Tips on how to greet international visitors
- How welcoming are your facilities and services?
- What could you do to make a difference?
- Going the extra mile
5
Communicating with our international customers
- Different ways of communicating
- Translation options and social media opportunities
- Learning and using other languages
- Working effectively with language differences
6
Everyday practicalities
- Meeting international customer's expectations
- Essential business hints and tips
7
Now it's up to you
- Enhancing your knowledge
- Action planning
